hypnobusters
Mar '11

I've had a number of emails from customers lately complaining that their purchases have taken an inordinately long amount of time to download - often 30 minutes to an hour for a 10MB file. These have been files hosted on the e-junkie server and I have two accounts that have both suffered from this



I wanted to know if anyone else has had this problem and what can be done about it.

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    Mar '11

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    Mar '11
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E-junkie_GuruWebmaster & Support Guru
Mar '11

Within the first 15 minutes after a new file is uploaded, download performance may be less than ideal until we can sync a copy of the file up to our Amazon S3 provisions for long-term storage and delivery. This help page covers some other factors known to cause slow download performance:

http://www.e-junkie.com/ej/trouble.downloads.slow-stalled.htm



If those factors don't seem relevant, please send us some affected transaction IDs to investigate, along with the browser and OS used by those buyers (if known); we can look for signs of anything unusual in those cases:

https://www.e-junkie.com/ej/contact.php