Single sale tracked as multiple sales

[albertocv]

Yesterday I made a sale of my ebook but in my GA account I see three sales. What could have gone wrong?

[E-junkie_Guru]

If you are using our customized version of the GA tracking code, that should normally prevent tracking duplicate conversions for repeat visits to the same thank-you page for the same order. If you are using GA tracking code provided by Google, you would be responsible for figuring out how to prevent duplicate conversions being tracked by repeat visits to the same thank-you page.

[albertocv]

No, I am using the code you provide.

[E-junkie_Guru]

Assuming you haven't added any GA tracking code to your E-junkie thank-you pages (which you shouldn't do if you're using our version of the GA tracking code), perhaps a previous buyer revisited your site and then visited their thank-you page after their original tracking cookie had been deleted from their browser, so GA thought they were a "new" visitor/conversion.



Analytics-style tracking isn't very precise; various factors can interfere with or complicate it, as explained in more detail here:

http://www.e-junkie.com/ej/faq.tracking-how-why.htm