Sign-up for product updates and newsletter. ERROR

[dreamec]

This message displays on checkout.



Customers that click this are saying they are not getting on our mailing list?



How is this configured properly or removed?!?

[manytrickssw]

I'd love to know the answer to this question, too -- I don't see that that field is included in the data download anywhere, so I can't even tell who might be checking it.



-rob.

[E-junkie_Guru]

The "Sign-up for product updates and newsletter" checkbox only appears on the secure checkout pages we maintain for card-based direct payments using Authorize.Net or PayPal Pro. However, neither of you appear to be using those particular payment services, so I'm not sure how your buyers could be seeing that? PayPal Website Payments Standard does not have an opt-in/-out function, so those buyers will always be opted-in automatically.



That checkbox simply determines whether we add buyer's name and email to the Buyer Group list we maintain for each item(s) they purchased; those lists work with our built-in Updates & Newsletters service:

http://www.e-junkie.com/ej/help.updates.htm



If you are using our built-in Aweber integration method, that checkbox would also determine whether we submit the buyer's email to Aweber for subscription to your specified mailing list there:

http://www.e-junkie.com/ej/help.integration.htm#aweber



You can view, edit, or download your Buyer Group list(s) by visiting this link directly while you are logged into Seller Admin:

https://www.e-junkie.com/ej/viewmailing_list.php

[manytrickssw]

Not sure what to tell you, other than that button definitely appears on our shopping cart. And that URL you provided (thanks!) shows that quite a few people have been checking the box.



-rob.

[E-junkie_Ninja]

Rob, can you send us the URL of your sales page so we can take a look at the page with the check-box? Also, do you know at which point in the process the buyer is seeing this?

[manytrickssw]

Oh wait, maybe "my bad" on this one. I see the box if I do a free purchase ... not so sure our customers see it. But if they don't, how did I get so many names on that list?



-rob.

[E-junkie_Monster]

The opt-in appears on the free checkout page, but that doesn't necessarily mean it appears during a paid transaction. If you are using PayPal Website Payments Standard your buyers are opted in automatically during checkout.



However, it remains a requirement for us and many other payment services to include the opt-in box where possible, even if PayPal doesn't require it on their standard checkout.

[dreamec]

Okay, I'm really confused. I'm using and paying for Website Payments Pro and when someone checks out with a Credit Card, it definitely says,



"Sign-up for product updates and newsletter."



So...if they check that, they should be getting OUR newsletter or it is entirely misleading. Please advise on how to remove this or setup with our newsletter.

[E-junkie_Ninja]

When someone places a check mark in the box they will get added to your E-junkie mailing list. You can view your list with this link, while logged in to your account:

https://www.e-junkie.com/ej/viewmailing_list.php



That list would be used with our Newsletter/Update feature:

http://www.e-junkie.com/ej/help.updates.htm



If you are using Aweber, and you have setup E-junkie to send data to Aweber:

http://www.e-junkie.com/ej/help.integration.htm#aweber



Then we will send the data to Aweber and they will e-mail the buyer to verify that they want to join your mailing list with their service.



If you are using a different program for your newsletter, make sure to use our integration feature to send order data to that service:

http://www.e-junkie.com/ej/help.integration.htm

[dreamec]

Okay, thanks. IS there at least a way to edit the text for that checkbox?



We are using aweber and will get this setup.

[E-junkie_Guru]

That text cannot be customized. Our checkout pages for card-based direct payments and Free Checkout are shared in common among all our sellers and cannot be modified for any particular seller.



You may wish to customize your E-junkie cart with some text reminding buyers to check that box if they check out with a credit card. Just add the following lines to your View Cart code on each page, just before the "// -->" line in the standard View Cart code you obtained from Seller Admin:



function EJEJC_config() {

EJEJC_POSTCALL=true;

}

function EJEJC_shown() {

jQuery("#tdPmnt").attr("innerHTML",

"If you are paying with a credit card, be sure to check <b>Sign-up for product updates and newsletter</b> during checkout to join our mailing list!");

}

[dreamec]

I'm a little confused. The Aweber instructions at this link:

http://www.e-junkie.com/ej/help.integration.htm#aweber



It says:



Aweber

You can have new buyers automatically subscribed to a mailing list you maintain with the Aweber email list server:



I don't want them Automatically Subscribed, I want them to only be Subscribed if they choose that box. The one that says, "Sign-up for product updates and newsletter."



However this text it still misleading customers though because I won't be sending product updates - it's tips around the product already sold.



Are you saying it MUST say, 1) "Sign up for Product Updates" and it's either Automatically Subscribed or nothing?



Lastly, is this only when they use a credit card on Paypal? We use Paypal Pro.

[E-junkie_Guru]

There's a note at the end of our Aweber instructions about that:

NOTE: Newly subscribed buyers will receive an opt-in email from Aweber, with a link they must click to confirm their wish to subscribe. For checkout methods that support an opt-in/-out selection the buyer must opt-in for their email to be submitted to Aweber (PayPal Website Payments Standard does not have an opt-in/-out, so those buyers will always be opted-in automatically).

I.e., for card-based Direct Payment checkouts with PayPal Pro, the buyer needs to check "Sign-up for product updates and newsletter" in order for their name/email to be submitted to Aweber, and then they must click the link in the confirmation email they receive from Aweber to approve their subscription. I've also improved the introductory wording of that help page section accordingly. Express Checkouts using a buyer's PayPal account should opt-in buyers automatically just like Website Payments Standard.



The text of that checkbox cannot be customized, as the code which generates that checkout page is shared in common among all our merchants; however, buyers probably aren't familiar with our Updates service for issuing free links, so they'll likely just interpret "product updates" as meaning news updates about the product.