Shipping rules help

[doug78954]

I messed with my shipping rules today and naturally I am tearing my hair out again about how to do this.

All I wanted to do was add India to the present rules. I figured out how to get it in there but now I have a problem.



If some one goes and orders something there are the country box and the zip postal code box. If the person just leaves that blank then they don't have to pay for shipping. If I enter a zip code into the box then it does charge them, but I find that sometimes they leave the box blank and get free shipping.



I don't use the ejunkie interface everyday just once in a while and I find it very confusing. Especially when my website is live and people could be trying to order when I am blundering through confusing shipping rules.

[E-junkie_Guru]

First, bear in mind that our shipping calculation feature depends on our shopping cart, so using Buy Now buttons, which bypass our cart and take the buyer directly to instant checkout for just one item at a time, would not be able to calculate shipping, although they can trigger collection of a shipping address during checkout.



It should not be possible for buyers to obtain free shipping by leaving the ZIP/Postal Code field blank in our cart, and the only orders with 0.00 Shipping that I am seeing in your E-junkie Transaction Log are orders for an ebook download. We only require entry of a postal code for countries that use postal codes, so if the buyer leaves that blank, clicking a checkout button would only prompt them to enter their postal code, so shipping charges can be calculated for their order before they would be able to proceed to checkout. PayPal and Google Checkout both also callback to our system to recalculate shipping based on the actual shipping address the buyer provides during checkout.



I have tested your cart button codes and been unable to reproduce any issue where free shipping could be obtained by leaving the postal code blank. If you could provide the URL of a page with cart buttons where you are seeing it's possible to take an order to checkout with free shipping, we can examine that particular case.

[doug78954]

If you go to www.unique3phase.com and find the master dvd and download book. Little more then half way down under visual learner. It opens the shopping cart and shows the dvd set added. Then if you click on India in the drop down and then update cart there is no postage added. If you click on other countries same thing. I think earlier when I was trying it I did get an error message for one of the countries saying something like error where the postage price would be. But if I enter my own zip code into the box and then click update cart, the postage is added. This has worked even if I use my american zip code for a foreign country. I tried India and looked up some of the postal codes there, one was ab. So I tried that and then when you click update it adds the postage. But no postage if no postal code.



I have a fixed amount of postage. 3 for USA and 4 for Canada, and 5 for all other countries. So I am not really having anyone calculate it. It is just sort of built in the way you told me to do it the last time I was here.



Also I would like to sell a Cd through ejunkie. I know I can sell the physical but I would I do a download if I wanted to sell the whole Cd together. One price one download but the people would have to have separate songs once downloaded. I thought if I embed them in a pdf file? Or what?



thank you doug

[E-junkie_Guru]

You are correct that shipping is not calculated unless and until the buyer enters their postal code for countries that use postal codes; however, if you perform that same test and try clicking a checkout button in the cart, you will find the cart does not allow the buyer to proceed to checkout, and instead prompts them to enter a postal code, so shipping can be calculated. Once a postal code is provided and shipping is added to their order, they will be able to proceed to checkout.



BTW, you really only need 3 shipping rules, one for USA, one for Canada, and one for All Countries which would cover all of your chosen Shipping Destination countries (selected on the first screen of shipping settings) that don't have rules of their own.



This help page explains how to sell a collection of files (such as a full album's worth of MP3s) as a single product:

http://www.e-junkie.com/ej/help.package.htm