Shipping error

[jofarrell]

Hi,



I have checked the "Shipping/Buyer's Address" option for my product, and I have set up my shipping rules (with your help).



When I go to "add to cart", I am able to enter the country and a code, but I get a shipping error. The zip code I entered is valid and it calculates the tax correctly.



Any ideas why I am getting the shipping error? I currently using the cart on a test page. It isn't "live" yet. Can this be the problem?



Thank you for your help.



Jim

[E-junkie_Guru]

Could you provide a link to the live sales page were you're testing our cart buttons and mention which product(s) you're adding to the cart? If you'd rather not post that here, feel free to email us:

https://www.e-junkie.com/ej/contact.php



E-junkie Cart needs to be tested using a regular Web browser program on a live sales page with a domain name in the URL (even if you don't link to that page from any public pages of your site yet); it won't work properly on a "local" copy of the page that's only stored on your own hard drive, nor using the "preview" mode of any Web design software.

[jofarrell]

The page I am using to test the cart buttons has a domain name and a URL, but outside users can't access it. In order for you to see it, I will need to publish it to may site and I don't want to do this since it isn't working correctly.



Can you suggest some possibilities as to what might be causing the shipping error?



Here is some additional information



- My site is build using WordPress

- I am linking to PayPay

- My shipping rules are setup as a flat rate where two rules might apply to the customer, but one is for priority shipping and one if for express shipping. I was told that the customer would have a drop down to choose which one applies. However, could this be causing the problem. There are two shipping rules that could apply and the shopping cart is having problems with this?



Thanks,



Jim

[jofarrell]

Sorry, I meant to write I am linking to PayPal.

[E-junkie_Guru]

The cart only shows -error- for shipping if the buyer's cart order doesn't qualify for any rules at all, if you have any shipping rules set up; qualifying for multiple rules is no problem, as the cart just shows a menu of shipping charges the buyer can select from in that case.



I had a look at your shipping rules and found the problem. It appears you created each rule with Min./Max. Item Total thresholds matching your Min./Max. Items in Cart thresholds. Those Item Total thresholds refer to the price subtotal (pre-tax/-shipping) of all items the buyer's cart, so e.g. by creating a rule with Min./Max. Items in Cart and Min./Max. Item Total thresholds all set to 1, that rule would only apply to orders with exactly 1 item totaling exactly $1.00. You'll need to delete your rules and recreate them using only the Min./Max. Items in Cart thresholds, leaving the other threshold conditions blank/0 to disregard them.

[jofarrell]

Thank you! I did realize I had set up the Item Total Thresholds like that. I fixed the shipping rules and that fixed the shipping error.



Now there is another issue -- When I click to check out with PayPal, the only thing that passes over to PayPal is the price of the item purchased. The shipping and tax charges are not passed to PayPal. Could this be something in my integration (something I need to fix on my end or on PayPal) or is this a limitation to the e-junkie integration with PayPal?



Thank you for your patience. I am a new user and trying to understand how everything works.

[E-junkie_Ninja]

The PayPal page the buyer will be taken to when they click to checkout with PayPal from the cart, will not list the Sales Tax or Shipping. Once the buyer logs in to PayPal, or if they do not have an account, once thy verify their address in PayPal, then PayPal will display the amounts. I'm sorry, but there is not a way to work around this so they display the tax and shipping on that first page.

[jofarrell]

Thank you again. You have been very responsive and helpful.



This seems like it might be a PayPal issue/limitation, but in my opinion, this makes for an awful experience for the purchaser. It is almost not worth using the two products together.