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lynnb
Aug '10

I am setting up a new cart and am confused about the shipping setup. I want the options to be UPS/USPS/Pickup. When I have them set up (I thought) properly, there seems to be erratic behavior in the cart. Sometimes the dropdown appears to choose method and other times not. I think it should always be there. Even after I have made a shipping choice. Perhaps i will want to change my shipping method. But it doesn't seem to allow that.

  • created

    Aug '10

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    Aug '10
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homeschooljourney
Aug '10

Is there a test site to see what's happening? Even though I probably can't answer your question, the info would be useful to someone who can.

E-junkie_MonsterSupport Monster
Aug '10

Hi,



I've looked up your current shipping settings and part of your problem seems to be caused by a known bug with our UPS shipping calculator. The UPS calculator only works in the US, but it does not allow you to set any rule that uses it to be US-only.



That only becomes a problem if you are using other shipping rules that are set to be US-only, which will cause the UPS rule to be ignored in any circumstance in which it would work.



You have already set the United States to be the only country that you ship to, which is half of the solution. To show other options in your cart, just be sure that you do not place any country restrictions on the shipping rules themselves.

lynnb
Aug '10

Thanks for the clarification.



But what if I only want to ship to USA at the moment and offer USPS as an option?



How soon do you anticipate having the UPS bug fixed? I was considering using UPS to ship international shipments as well, when it comes time to do that.



Is there a way to set all non-usa shipments to be a flat fee?

E-junkie_GuruWebmaster & Support Guru
Aug '10
lynnbWhat if I only want to ship to USA at the moment and offer USPS as an option?




In Seller Admin > Cart Shipping Settings, if you only select United States in the Shipping Destinations list, then buyers would be unable to select any other country for shipping, so it doesn't matter if all your Shipping Rules on the next screen are configured to apply to All Countries, so you can just set up your UPS Ground and USPS rules with the All Countries setting.



How soon do you anticipate having the UPS bug fixed? I was considering using UPS to ship international shipments as well, when it comes time to do that.




The bug in setting up a UPS Ground rule is a problem with our Admin interface, and Development is working on an all-new HTML-based Admin to replace our current Flash-based Admin panels, so all fixes and upgrades are being rolled into the new Admin. Offhand I'm not sure how close to release they are with that currently, but that should include a fix for the UPS Ground shipping-rule issue.



However, I don't know if we'll be adding support for other UPS services' rates anytime soon, and UPS Ground only works for US-based destinations and wouldn't work for International shipments anyway.



Is there a way to set all non-usa shipments to be a flat fee?





If you didn't need to have a UPS Ground rate-lookup rule, you'd simply create a flat-rate rule for All Countries, and any other rules you set up for United States would override the All Countries rule when a buyer selects United States as their country in the cart.



This is actually the problem with UPS Ground rules in our Admin currently; even though UPS Ground only works for US destinations, our Admin only lets you create a UPS Ground rule that applies to All Countries, so if you create another rule that applies to United States, that would override the UPS Ground rule when a buyer selects their country as United States in the cart.