Dec 2009
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jream
Dec '09

I had a transaction get sent, then reversed.



Did the download link get sent?



In my Transaction Logs -- It said there was 1 attempt.

In the "Amount" column it is a number that's much different from the rest, not sure why.



Is there a way to prevent a download when someone reverses immediately?

  • created

    Dec '09

  • last reply

    Dec '09
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catgirl
Dec '09

I used to have such problems too. When a user is misusing pending payments to get a download link, the only way to prevent is to go to "Edit Payment Preferences" and check the box for "Wait for pending payments to clear". Also, I deactivated the "let buyers edit quantity" box in the product details. Another additional option in Paypal is to refuse any transactions that are "open" (not instantly cleared like debit cards, e-checks, etc.)

jream
Dec '09

Thanks Catgirl very helpful.



The pending payments handles e-checks great, but it doesn't handle a reverse transaction after the product is downloaded.



So someone might make a fake paypal account with fraudulent information, get what they need, then reverse the order.



Hard to avoid that if you are not selling software.

E-junkie_NinjaSupport Ninja
Dec '09

The order has to be completed by PayPal before we are notified of the completed order and a buyer is given access to the download link. If after downloading the product from you, the buyer then reverse the transaction or request a refund, there is not a way to take the product back. The link would be deactivated after the reversal.