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myrighteye
Oct '10

OK, greatly annoyed here.



I am trying, trying being the operative word, to reactivate and resend a download link.



On the page for doing this, it says to enter the Transaction ID. Nowhere on the same page does it give any help, like perhaps where to find this Transaction ID or what it might look like. In fact, there's nothing on the page at all. Not a single other word of assistance. I tried both their PayPal ID and the Invoice ID on their PayPal receipt. Nope. Neither work.



So seriously boys and girls at e-Junkie, a little help please????



The tiniest of an explanation on the actual page would prevent my frustration, this forum post, and the wasted time of others in having to help me. Your lack of 60 seconds of typing an explanation on the actual page would have just saved me about 20 minutes of wasted time and frustration. Grrr.... USABILITY people, USABILITY!!

  • created

    Oct '10

  • last reply

    Jan '11
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myrighteye
Oct '10

Wow look, just fill in the blanks and paste onto the page. Thank you.



You'll find the Trans ID ................... It will look like .................

If you can't find it there, you might want to try ........................

If all else fails we suggest you ........................

E-junkie_GuruWebmaster & Support Guru
Oct '10

Thanks for your suggestion; we're working on the next version of our Admin panels, so we'll add your idea to the wishlist for consideration as a desirable improvement.



The ID you'd need to reactivate a link should be clearly identified as "Transaction ID" in the payment receipt emails that you and the buyer receive from PayPal, in your and the buyer's PayPal history, in your E-junkie Transaction Log (Seller Admin > View/Download Transaction Log), and in the Sale Notification email we sent you when we processed the order.

myrighteye
Oct '10

There are only two unique numbers in the PayPal email:



Receipt No: 4729-2276-XXXX-XXX

Please keep this number for future reference, as your customer doesn't have a PayPal Transaction ID for this payment.

Invoice ID:vtyd9gxqffuk3c...........................



Neither of these are recognized.

E-junkie_GuruWebmaster & Support Guru
Oct '10

Hm, PayPal receipt emails missing the Transaction ID seems to be a caused by a recent, sporadic issue at PayPal's end which they have acknowledged:

https://www.x.com/message/183361



In that case, you'd simply find the buyer's order in your E-junkie Transaction Log and get the Transaction ID from there (third column from the left), or from the "E-junkie Notification - Sale" email we sent you, or from your or the buyer's PayPal account history.

2 months later
jahw
Jan '11

Wow...LOL My question is a bit different, but still about the the Reactivation link. I had a buyer state that the download frozen and the link had expired. I sent the reactivation link and I have checked her original transaction log but I am not showing any attempts to download. Not even on the original link that she said A)froze and B) was expired! So, I'm wondering if the reactivation link is logged? Is there a different log (that I'm not seeing) for the reactivated links?



Thanks so much!

Laura

E-junkie_GuruWebmaster & Support Guru
Jan '11

If you use the "Re-activate download link, re-send email" function in your Seller Admin, that will simply reset the expiration settings on the buyer's original link and (optionally) resend another copy of their thank-you email(s) with a link to reach their download page(s). Any download attempts made on the original or re-activated link would be logged for their original order in your Transaction Log.



If you use the "Send free download link" function in your Seller Admin to send a new link as a replacement for the original link purchased, attempts made on that link would be logged in your Free Downloads Log.



The only transaction for you I'm seeing without any attempts logged for some items in the order would be on Jan 3rd for the buyer with initials Y.J., who has not attempted to download her bonus items. She may be getting confused by receiving your common thank-you email for the order as a whole, plus a separate thank-you email for each item in the order, as the item-specific messages only contain a link to the download page for that particular item and not any other items in the order.



To avoid that sort of confusion, you may want to rely on sending just the one, common thank-you email for every order, which will contain a link to the download page for all items in the order, and just disable all your product-based emails. In the settings of each product, tick the box to Enable Templated Email, then leave the Email Message field above that blank, and then click Next until you can Submit changes; this will disable the item-specific emails for that product.

jahw
Jan '11

Great! Thanks!!! Yes I used the re-activate link method. I bet that the multiple emails had been the problem. One email would be best. Again thanks so much!

Laura