Products are not shown in PayPal page

[henry]

Issue: When a user clicks on pay by PayPal, the paypal screen loads, but no products are shown in this page. The products are shown only after login to paypal.



Normally the products are displayed at the top of the paypal page along with a bar that maximise or minimised them. I used to have this when PayPal was used normally. When PayPal Pro settings where added to ejunkies, this issue started to appear.



I am not sure if the problem originates from PayPal or ejunkies, though I find it unusual for paypal not to show the same page because another one of their services is also used.



Has anyway experienced this. How can I solve it?



Thanks

[E-junkie_Guru]

As far as we're aware, that's just how PayPal Pro works. If there are any settings to change that behavior, they would be in your account at PayPal's end, so you'd need to contact them for any questions or further assistance with that.

[henry]

Tyson, so I assume that you mean this is the expected behaviour and it is not just my settings in PayPal. I have already looked in PayPal setting and there is nothing related to this. So all I want to know is if others who use PayPal Pro also experience the same artefact with their normal PayPal payment page.

[henry]

I contacted PayPal about this issue, this is they response:



"PayPal has two products that allow you to accept PayPal payments, Express Checkout and Website Payments Standard. With Standard the customer will see the items they are purchase but with Express Checkout they will not because with Standard PayPal is the shopping cart where with Express they have already gone through your shopping cart.



Most likely you are now using Express checkout which is used with Website Payments Pro, so a customer would not see the items they are purchasing on PayPal because they can see them in your shopping cart."



It seems that since I switched to using PayPal Pro, both PayPal and Credit Card payments have been converted to Express Checkout (which means products would NOT be shown in the final page)



Is it possible that we can use PayPal Standard checkout when using the e-junkies PayPal button and the Payments Pro when using the payment by credit card button. Since before upgrading to Payments pro, Standard PayPal checkout (with products included in the page was used), I don't see any technical reasons why this should not be possible. PayPal's explanation suggests that this is up to the shopping cart developer. Please let us know about your views.



It would be great if we can have this capability to streamline the checkout process and reduce confusion.



Thanks

[E-junkie_Ninja]

Sorry for the delay in responding to your post.



It would not be a matter of what we can program our cart to do. It is a matter of what PayPal's site does with the data we send them, we cannot change how PayPal handles or displays the data on their side.

[henry]

Thanks for the info. It makes sense.