Problem: Missing emails from eBay orders

[E-junkie_Monster]

We're aware of a problem that began yesterday regarding orders from eBay being recorded without an email address -- which is a critical piece of information we depend on in order to deliver any digital products for an eBay listing.

We've determined that the problem is on PayPal's side as the order information being received doesn't include the email address at all, so we've reported the issue to them and we're waiting for a fix.

If you are having this problem with any eBay sales you can send us further examples of the IPN messages that are missing emails.

In your PayPal account scroll down to the page footer and go to Sitemap > Transactions > Instant Payment Notification (IPN) history (or you can just use this link to access your PayPal IPN History after you have logged into PayPal: https://www.paypal.com/us/cgi-bin/webscr?cmd=_display-ipns-history )

Click on the corresponding Message ID for that IPN to view its full details, select everything inside the IPN Message field, copy that, and paste it into an email to our support team at support@e-junkie.com

[E-junkie_Guru]

We're still waiting on PayPal to take action on the ticket we opened with them on Friday about this issue.

Meanwhile, to send a buyer's download link manually, you can open your E-junkie Transaction Log, right-click on their Transaction ID, copy the link and paste that into a reply to the buyer. For sales delivering stored/generated codes, you can also just copy the buyer's code from your Transaction Log and paste that into a reply to the buyer.

[E-junkie_Monster]

This morning we received the all clear from PayPal that they have fixed the error on their end and all eBay orders are now sending the buyer's email address to our system properly.

We stopped receiving error reports last week and saw that some orders were already working, so it's possible that this was at least mostly fixed some time ago, but we can now at least consider this issue officially closed.