Okay. I've tried walking thru the directions MUJLTIPLE times..then tried randomly changing figures. No matter what I do, I cannot get my pricing in my shopping cart anywhere close to what I want..I"M LOST!!!!
Mar '11Mar '11
You would define per-item prices in each product's settings in your E-junkie Seller Admin. Are you having trouble with tax, shipping, or discounts? If you could explain how you want those prices to work, we could explain how to set that up.
I guess I don't understand. It seems to be pulling prices from USPS that are not right. selected USPS Priority. For example. I set a product at the Regular Box and choose PRIORITY...and if I don't change anything else the product comes up $5 and change. Regular box is $7.50. Also, I have 1/2 lb and 1 lb products. Both of those can fit in a regular box, along with a 2 oz. product...it's not working that way. As I add more to the cart, the amount will go up $1 and change and t hen suddenly DOUBLE. Why Double? Why not just move to the LARGE box rate? I just can't figure out how to manipulate. I am very frustrated. Spent two days on this now. What does e junkie give me that google checkout does not...or paypal? I'm new to this, and trying to figure out what i'm paying for..because right now, it's not working and I cannot make my shop live...
Our live rate-lookups with USPS.com cannot obtain flat-rate box rates; we can only obtain the variable rate based on the destination, total weight and number of separate parcels in the order -- more separate parcels cost more to ship than the same weight shipped in fewer or a single parcel. If you want to use Priority Mail flat-rate boxes, we can explain how to set that up manually.
Otherwise, make sure you set up the Shipping Options in each product's settings with an accurate Packaging Capacity for the number of units of that product that can fit in the selected Packaging Type. Items configured to ship in the same Packaging Type can share unused capacity in each others' containers -- e.g., if you have two products that ship in a Regular Box with capacity of 2, then an order for 1 of each item would obtain a shipping rate assuming both items are being shipped in a single box together. If you would prefer to have us lookup USPS rates assuming that all items in every order will always be shipped together in a single parcel, just set every product to use the same Packaging Type and set their Packaging Capacity to some absurdly high quantity like 9999.
This help page explains our shipping settings in more detail:
http://www.e-junkie.com/ej/help.shipping.htm
"make sure you set up the Shipping Options in each product's settings with an accurate Packaging Capacity for the number of units of that product that can fit in the selected Packaging Type. Items configured to ship in the same Packaging Type can share unused capacity in each others' containers "
I did that and when I tested the cart, it did not work. For instance - I'd set capacity for 4 in the Regular Box. If you order 5 - it should convert to the Large Box, but instead, it DOUBLED the shipping cost of 1 Regular Box. You'd go from 4 items at 10.95 shipping and jump to like $22.00 shipping by adding one more item. It did not seem to convert to the next size box. I've puttered around so much now, I'm totally confused. If you could explain to me how to do the manual process, I'd be happy to try that...right now, I'm feeling really stupid!!!! I tried upping the capacity and then I'd get weird results. I'd checkout 1 item and get the shipping rate, then add an item and it would go up a reasonable amount. Then I'd place a 3rd item and 4th and there was NO CHANGE, then I'd add a 5th item and the price would double. I've been to the help page prior to writing...so I guess I'm still confused. All help appreciated.
Our shipping calculator cannot change packaging types depending on item quantity -- e.g., if you configure a product to ship in a Regular Box with capacity of 4, then an order for 5-8 units of that item would calculate shipping for two Regular Boxes (4 units in the first box, plus the remainder of units in a second box).
However, if you specify Tubes rather than Boxes, then items configured to ship in smaller tubes can take up unused capacity with other items that ship in the same or larger size of Tube -- e.g., if Product A ships in a Small Tube, and Product B ships in a Large Tube with a Capacity of 2, then an order for 1 unit each of A and B would ship together in just 1 Large Tube, as 1 unit of A can occupy the vacancy in B's Large Tube. You can do this configuration even if you're not literally packing your items in actual tubes.
Also, the Weight of each packaging type in Seller Admin > Cart Shipping Settings should be the EMPTY weight of that container, including any typical packing/padding material but no actual product items. The weight of every item in the buyer's order gets added up along with the respective empty weights of any packaging used, then that total weight and the number of separate parcels gets submitted to USPS.com to obtain a rate. To that rate, we then add any Costs you've defined for the packaging used, plus any Handling charge you've defined. If you change any of these Cart Shipping Settings, you can click Next on that screen to save changes, then just click Back to Admin.
Is this the "manual" process? Is this still going to give me a different rate for each zip code? With priority flat, i don't want that. It's frustrating. I had it all set up, or so i thought..for MY STATE..but when i changed the zip code to florida from NJ, the shipping rate went up THREE dollar!!! Just does not make sense. I am using USPS priority boxes...it's a flat rate for each particular size box.........i am really thinking this is not going to work for me. I'm not sure what else to do here? I cannot tell from your suggestion if that is still going to be determined by weight, location, etc...
sigh...
This really is not easy! It's now 3 days into my subscription and I still don't have my store up and running!
And what do I set shipping method as???
Also..did you know that if you hit CONTINUE SHOPPING, the action does not take you back to your store. It often takes me back to another open page - for instance...i have this page open and it keeps opening this page and not back to my store...easy to get confused if you are the shopper and you hit continue shopping and the cart disappears and you are on another page.
Example of what i set up:
Product A - 2 oz/Small Tube/ Capacity-4
Product B- 9 oz/Reg Tube/Capacity 10
Ship: Priority USPS
Small Tube/Cost 2.00 (it calculates too low otherwise)/ Weight - 3oz
Reg Tube/ Cost 3.00/ Weight - 4oz
Large Tube/3.00/6.00
I purchased (2) Product A (2oz each)
I purchased 4 Product B (9 oz each)
it was okay...but when i add 1 more of Product A (2oz) shipping goes from $9.40 to $16 and change.
What is the COST? Without them, the charge is only $5 and change, so I added to that, not knowing what it was and it seemed to balance the price, but not sure what it is. The problem is getting things to go from small tube, to reg, to large without doubling the shipping charge when you step over that parameter....getting better..but still not there..AND still changes with zip code....don't want that..
Thanks so much for your help...i sure hope I can get this working.
Regarding your trouble with the Continue Shopping button, could you please give us a link to the page where you are testing our buttons so that we can test that ourselves? Thanks.
I've taken a look at the shipping settings in your account, you are adding packaging costs on top of a USPS Priority mail shipping rule on top of a handling charge of 5% of total shipping. With so many variables at play in your shipping costs it is no wonder that you are getting unexpected results for your orders. It is not necessary to use all of these particular options together, it would be sufficient to use just packaging costs alone without a USPS rule or vice versa, and I'd recommend at least disabling the handling charge until you are getting the basic results you want.
If you could tell us what kind of cost you are trying to match we can give you more specific instructions on what to do, so please be clear in letting us know what you want your cart to charge.
Assuming you want to match USPS Flat Rate Priority packaging, it would be possible to use packaging costs alone to get close to that. As we've already explained, our system will not switch to a larger packing type based on quantity, it will simply add in another package of that type. So it would be best to use one basic packaging type and allow multiples of that to set your costs. It will be predictable and easy to explain on your website, something as simple as $5 for every 4 items ordered. Here's how to do that:
Go to Seller Admin>View/Edit/Delete Products:
Go to Seller Admin > Cart Shipping Settings and set up the following:
On the Shipping Rules screen select and delete all shipping rules you have created. They will not be necessary.
Note that the USPS Priority shipping rule available on there screen does not get the flat rate packaging prices and always returns a different rate depending on the buyer's location. That's why you have been seeing different prices for different zip codes. If you want the same rate for all destinations in the US it is important not to select any of the USPS calculators for shipping rules (or just not use shipping rules as in the above instructions).
Thank you so much for your help. I don't have a "testing" site to give you. I've simply gone LIVE on off hours and noted for readers to not use the links at this point and then remove it when I'm done testing. I didn't always have all of those figures in there. I started very simple and when I was not getting good results, I started to play around with it, so that's what I have now.
I'll try your suggestion, however, my regular package rate is $8.50 because I need to send Priority. If I set it up like you suggest for every 4 items is $8.50, what happens when you go to 5 items? Is it going to jump to $17.00? That would not work.
If you are concerned about eager buyers trying to make purchases before you are ready then I recommend placing your buttons on a page that is not connected to the rest of your site so that people cannot wander in and try to place orders. That way we can take a look at what you have set up to see if any of the things you are experiencing might be due to something else on your page.
If you are testing an Add to Cart button on a page that does not also include a View Cart button you may notice that it is opening up in a new window -- that means that the Continue Shopping button just closes that new window. But if you have a View Cart button on your page the cart should appear as an overlay inside your site and the Continue Shopping button would just close the overlay but leave the rest of your site displaying normally.
As for your shipping situation, that would be the pricing result if you are using packaging costs, an order of 5 would be interpreted as two packages and charge $17.00. If you could send us an email to support@e-junkie.com with a detailed breakdown of what shipping costs you want to charge depending on the quantity or weight of a given order we can give you step by step instructions on some other options besides using packaging to determine the shipping cost of an order.
Thank you..have not had a moment to go in today. The problem is..this is a blog...not a site...so there are not other places to test this that are not live that I know of.......sorry.
Yes, i have the View Shopping Cart at bottom of the page..so that should not be the issue.
I'm not a techie person..just a blogger, trying to make the most of my blog until I can set up a REAL webpage. I thought this program would make things easier for me...but I had no idea it would be this complicated to get the shipping correctly. I mean, I only have 6 products. 5 of these products are the same price & 1 (for now) is lower weight, but higher price. It would not make sense to double the shipping cost if someone buy 4 of the "same" product and then adds a 2oz 5th product on and the shipping goes up 8-10.00. I'm not sure how to resolve this with you when I can't leave the site live for any length of time. I"ll write to customer support. Thanks for your help.
Barbara
BY the way..what is the % of shipping handling charge? I would think it adds a specified percent handling charge to the TOTAL cart...but it's not working that way. I order (1) product 9.95 and it's 8.40 for shipping. I add another of the same product ....and the shipping stays the same. I set up similar to what you told me above with the package set a $8.00..but as folks order more product - i want a percentage for packaging to be added to the shipping charge..(more products, more packing material and time)...the percentage is not adding anything to the total..what am I doing wrong here now?
I had a view cart button, but i just noticed when I click on it, a screen pops up telling me my cart is empty..when it's not...how do i add a new view cart button? Thank you again for your help. So I re-entered the View Shopping Cart Button - it is half the size that it was before, but is working..BUT...now...I'm getting a pop up shopping cart window when I select a product. Didn't have that before. But the View Cart Works and the pop up window is fine.
Still wondering why the Percentage handling charge is not being added to TOTAL charge....
The percentage handling charge is calculated as a percentage of shipping charges, not a percentage of the order total.
Make sure you have at least one complete block of your View Cart code on every page that has any number of Add to Carts. The View Cart code manages the overlay-style cart display "inside" your page, so if a page is missing that code, all the Add to Cart buttons on the page will work in "fallback mode" by displaying the cart in a separate window/tab, and that gets tracked as a separate cart vs. the overlay-style cart. If your blog uses WordPress, you may want to install this plugin which handles all this for you and makes it even easier to add our cart buttons to your site:
http://wpejunkie.com/
Also make sure you are using the standard E-junkie Shopping Cart button code we provide in Seller Admin. Do not use the "PayPal Cart" button codes, as they no longer work correctly due to changes at PayPal's end which we have been unable to work around, so those codes will soon be removed from Admin anyway. The standard E-junkie Cart button codes will show buyers a PayPal checkout button in the E-junkie cart.
You can temporarily disable your E-junkie cart while you're still setting things up, by going to Seller Admin > Account Preferences > "Make all items 'unavailable' for purchase till" and enter a future date in there. Then even if your site visitors find any buttons you've added, they won't work. When you want to test your cart, just delete that setting and do your testing, then put the future date back in there when you're done.
Yes, I have the correct ejunkie coding for the carts. I am using blogger, not wordpress..(yeah, if I knew then what i know now...I'd have not chosen them). I have my store on a blogger PAGE and i have a VIEW CART at bottom of page, however, my shopping cart is working as a pop up window.
Crap..so the percentage handling charge is not going to help me. I am not sure how to explain via email what I want to achieve. I want a flat rate for up to 4 of my items. Then I don't want shipping to double on the 5th item, but go up a specific increment, let's just say $3.00. And again, after 8 items purchased, increase shipping another $3.00. This would accomplish covering my expense plus handling for regular boxes and large when needed. Is there anyway i can achieve this. my blog is www.rawfullytempting.com you can see the (products testing) tab...
Thank you again. Thanks for the disable tip. I've done that
Sorry..the cart is opening up on another browser window..not a pop up...is that supposed to happen. It seems okay for what I'm doing...I can live with it. I just want to get the pricing down. I wish you could use USPS priority flat rate...how can I implement those prices??? That is what I use....if I cannot do this, I'm not sure I can actually utilize this program...thanks
Regarding the cart display, if the cart buttons cannot use the overlay-style cart "inside" your page, then they work in "fallback mode" by displaying the cart in a separate window/tab. The only way to get the overlay-style cart working consistently on every page is to make sure you copy your complete View Cart code directly from your Seller Admin (do not copy from one page on your site to paste into another) and paste that directly into the raw HTML source code of every page. You may need to save the page directly from the HTML view where you pasted the code, rather than switching back to visual mode before saving. This may work best if you just paste the code once into your layout template, say in a footer or sidebar, which then gets used for every page.
Bear in mind that the method you use to calculate shipping in your cart doesn't necessarily have to match how you actually ship the order -- e.g., you could just use the USPS Priority rate-lookup method to estimate shipping but still actually ship things in flat-rate boxes if you preferred to do that.
In order to explain how to set up shipping calculation, we would need you to describe how you want your shipping charges to work in common for ALL your items on orders of ANY size. Try to keep it simple and boiled down to a common, consistent pattern, because the shipping calculator can't handle a lot of special cases and exceptions and variations very well -- it can't even guess how many of each item would fit in which size flat-rate box! I would recommend thinking in terms of one of the following simple, common approaches:
- USPS Priority live-rate lookup for the actual weight presuming everything would be packed in a single parcel for each order;
- Flat price per unit on all shippable items;
- Flat price per unit on all shippable items, plus a surcharge for the first unit (i.e., first item and each add'l item pricing);
- Flat rate per box holding up to X units of each product (note this would have the price "jumps" you didn't seem to like).
- Flat rate per entire order (this can be set for quantity ranges like 1-4 units, 5-7 units, 8-12 units, etc., but too many quantity "levels" can get tedious to set up).
1 - "Regarding the cart display, if the cart buttons cannot use the overlay-style cart "inside" your page, then they work in "fallback mode" by displaying the cart in a separate window/tab. The only way to get the overlay-style cart working consistently on every page is to make sure you copy your complete View Cart code directly from your Seller Admin (do not copy from one page on your site to paste into another) and paste that directly into the raw HTML source code of every page."
my "store" is ONE PAGE on a blog. just a few products listed on ONE PAGE. I copied the code,and pasted it on the bottom of the page...when you click on it, it opens the cart on another browser.
Are you saying to paste this code in my blog HTML code somewhere other than the page of my "store?" Sorry...again, I'm not a web person, obviously.
2-"e.g., you could just use the USPS Priority rate-lookup method to estimate shipping but still actually ship things in flat-rate boxes if you preferred to do that."
Question: That is the very first thing I did, but the shipping amounts were completely inaccurate, either way too high, or way to low.
3 - Flat rate per entire order (this can be set for quantity ranges like 1-4 units, 5-7 units, 8-12 units, etc., but too many quantity "levels" can get tedious to set up).
THIS MIGHT WORK?? How would I set it up if I wanted
1 unit @ $7.50
2-4 units @ $8.50
5-8 units= $11.95
9 - 12 items - $ 15.95
Is this too complicated? If I could achieve this, it would solve my problem because sometimes I use Priority without flat rate, and other times I use flat rate. This would pretty much cover the option. If you could tell me how to set this up..great..
My email is barbarads1956 (at) gmail (dot) com
Go to Seller Admin > Cart Shipping Settings and set up the following:
In the Existing Shipping Rules menu, select and Delete any Rules you may have saved there.
Set up your first Shipping Rule for 1 item:
Shipping Rule for 2-4 items:
Shipping Rule for 5-8 items:
Shipping Rule for 9-12 items:
You may want to create another Rule for Min. Items in Cart = 13 and no Maximum; otherwise buyers who try to order more than 12 items would be unable to check out since there'd be no Shipping Rule that applies to their order.
Then click Back to Admin, and you're done!
