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bunkbedking
Jul '08

I have set the paypal preferences to include a phone # as a mandatory field - but the phone # is not coming thru



What am I doing wrong?

  • created

    Jul '08

  • last reply

    Jul '08
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E-junkie_GuruWebmaster & Support Guru
Jul '08

I think the preferences you refer to may only affect the PayPal shopping cart, which has nothing to do with the E-junkie cart service. Anytime you see "cart" referred to in PayPal's site, they are most likely referring only to their own in-house cart service. Also, there may some data collected/provided from PayPal's end during checkout that is either not passed to or not recognized by our service, so you may find the missing information through your PayPal logs/emails instead of ours.

bunkbedking
Jul '08

the phone number is not coming across in either the paypal log or their confirmation emails - I am not referring to the paypal cart - I am referring to the set up of pay pal website payments pro - does e-junkie obtain the telephone # when I use pay pal website payments pro?

bunkbedking
Jul '08

even if it is only optional - I never receive a phone # is there anyway we can opt to make this field mandatory?

bunkbedking
Jul '08

Also, when I look at the e-junkie transaction log there is not even a field for phone number

bunkbedking
Jul '08

no response - I will go ahead and make a test purchase and include my phone # and see if it shows up on paypal

bunkbedking
Jul '08

OK - so i purchased an item from my website - included my phone # and no phone # appeared in my paypal transaction (transaction id 7VJ8537555296474V )



I have set telephone # on in paypal



I also note that you do not have a template variable for phone # ?



so what is wrong?