Sep 2013
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genroe
Sep '13

I have two products set up to run the PDF stamping process. They are set up almost exactly the same.



One works just fine. The other I can't seem to make PDF stamping work. The only difference I can think of is that the one that does not work has 4 variants with different prices: basically for multiple users.



Could this be causing the PDF stamping feature to stop working?

  • created

    Sep '13

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    Sep '13
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E-junkie_GuruWebmaster & Support Guru
Sep '13

I set up a test product with PDF Stamping to test your file both with and without Variants enabled, and I have confirmed that enabling Variants appears to cause Stamping to fail after the same product without Variants had Stamped the same file successfully. I have brought this to Development's attention, and if the source of the problem is what I suspect, it should be fairly simple for them to fix.

genroe
Sep '13

Thanks --for a while I thought I was going mad.



Can you please update this post to let me know when the fix is applied.

E-junkie_GuruWebmaster & Support Guru
Sep '13

Development has now corrected the issue that caused this problem, and I have confirmed the fix works with my test product using your file and Variants settings, so you should be all set now.