Sure, we have tech contacts there, but there's only so much we can say so often to so many people in so many different ways without wondering how much is falling on deaf ears; in the end, the ball is still in their court, and we can't make them play if they won't pick it up and run with it. Maybe they are working on things; maybe the issues are more difficult than we can imagine; we really have no way of knowing any more about their internal affairs than they choose to disclose.
Simply put, money talks. We are not paying anything to PayPal to integrate with their services, but you are, so your voice carries more clout with them. That is why we encourage Merchants to get involved and raise a ruckus publicly on their developer forum; the more of their paying clients who are complaining "out loud" and holding their feet to the fire, the more motivated they will (hopefully) become.
They also know we'd be foolish to drop support for them entirely, so we really don't have much of a bargaining position to throw our weight around. Quite frankly, if we saw any other service addressing complaints and problems in the same manner, we'd prolly be deterred from doing any business with them whatsoever, but PayPal happens to be, by far, the biggest and most popular, recognized and trusted name in online payments, so we just have to deal with whatever we get from them.
Meanwhile, have you considered adding a Google Checkout option to your cart? :^)
http://www.e-junkie.com/ej/google-checkout-shopping-cart.htm
