Hello Michelle,



We've just received word of this change ourselves yesterday evening. PayPal has decided to restrict the masspay feature to established, high traffic accounts, although merchants who were using the service previously should be able to continue.



Because of that it will be necessary for merchants who are just starting out to pay affiliates one at a time. We're currently researching how much of an impact this will have on our users, since MassPay is most useful for those who have a great deal of affiliates to pay each month and anyone who has that kind of traffic should have the sales volume necessary to qualify with PayPal. We'll be updating our online documentation regarding these changes soon.

Just ran into the same problem as above. I do have a Business Merchant Account with high volume & still cannot get it. I will need another solution quick. Thanks!

Ah, bummer. Same problem here. I need a solution quickly too.

I called PayPal. According to the lady on the other end of the call, they are phasing out this feature because less than 10% of PayPal users are taking advantage of this feature. She said they aren't planning to implement an alternate method of making mass payments.



Awesome.

PayPal says:PayPal has recently changed the enablement process for MassPay as customers must now meet certain eligibility requirements to use this feature. This policy was implemented by our Risk department to ensure we first ‘know’ the customer using the feature.



To be eligible for MassPay, the following criteria must be met:



- Must be a Business or Premier PayPal account [i.e., not a basic Personal account, and it's a good idea to upgrade your account to Business anyway, for a variety of reasons];



- The account must be in good standing (i.e. no limitations or restrictions);



- The account must be managed by a PayPal Merchant/Business Support group. To qualify for Business Support, the merchant needs to process approximately $3,000 in sales per month or $35K per year [We have heard from a merchant saying they qualified by having $3k in sales for a single month in the past year.];



The one exception to the above is if the merchant has been approved for Website Payments Pro. As this product [PayPal Pro] requires upfront vetting from PayPal Risk/Compliance, if the merchant has been approved and the account remains in good standing, they are eligible for MassPay regardless of monthly sales volume.



Merchants will need to contact PayPal to have MassPay enabled. If the merchant is managed by a PayPal Account Manager or Associate Account Management group, they would contact this designated individual/team. If the merchant is not managed by one of these groups (or just isn’t sure), they may contact PayPal Business Support at 888-215-5506 to discuss MassPay eligibility.



The gap I see applies to non-Pro, new PayPal merchants as they may not be eligible for MassPay initially. Once the $3K in monthly sales volume has been met and the account remains in good standing, we should be able to activate MassPay on our end.



I do apologize for the confusion caused by this new policy. Please let me know if you have additional questions. If you have a particular merchant you would like special consideration for, you can always send me the PayPal email address and I can escalate to Risk to see what can be done (no guarantees, but I’m certainly willing to try).

The upshot:

If you are not using PayPal Pro, have not used PayPal Mass Payments previously, and did not have sales volume through PayPal of $3k for any month in the past year, send an email to our Support team about it, and we'll try to work with PayPal to grant you access to Mass Payments:

3https://www.e-junkie.com/ej/contact.php3



Worst case scenario:

If you don't qualify, you can simply open your monthly masspay.txt file and use that as a reference to send out commission payments manually, one at a time, through PayPal or by any other means you wish. Most merchants using our affiliate system have only a handful of active affiliates actually earning commission in any given month, so by the time they have enough active affiliates that manual commission payments would be unreasonably tedious, they're probably doing over $3k/mo in business through PayPal anyway.



We do apologize for how this unexpected and unannounced change in PayPal's policy may inconvenience you, and we are also investigating the feasibility of whether some sort of alternate mass pay-out method may be possible and practical to develop.

It's pretty slack on PayPal's behalf to have not informed you guys I must say.



You also can't contact PayPal sales team via email either for anyone else trying to do so, they will just tell you to call.



I, unfortunately don't qualify yet, which is a shame. Looking forward to see if E-Junkie can make some sort of automated payment process to compensate.



Thanks for keeping us all in the loop!

If Mass-pay is essentially a mass-use of PayPal's "Send Money" feature, albeit with a 2% fee, is there any way to develop an API for the "Send Money" feature that can be integrated into a website? The strength of Mass-pay is in its speed and efficiency, which is made possible by Paypal forgoing any Purchase protection on Mass-payments, and because, of course, there isn't any billing, shipping screens to go through. So if Paypal intends to restrict Mass-pay to only those with mass-pay needs, then perhaps the rest of us would be better off with an API that suits our select-pay needs, while still maintaining the speed and efficiency.



If anyone has anything at all pertaining to these thoughts, any corrections to a mistake of mine, or perhaps could direct me to a developer that specializes in this, I thank you in advance.