elle
Oct '08

Hi. I have set up shipping charges and no handling charges in my e-junkie account, but when the customer buys, in Paypal it shows the shipping amount under "handling", and zero for shipping. I was on the phone for 45 minutes with Paypal, and they said it is an error on this side. Do you know how I fix this?



Also, the "description" shows a long line like: [%eci464531654654798798eci%]. What is this and how do I fix?



thanks!

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    Oct '08

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    Oct '08
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E-junkie_GuruWebmaster & Support Guru
Oct '08

It's not exactly an "error", but it does have to do with how we pass the Shipping amount to PayPal -- or rather, how PayPal requires we ~have to~ pass that amount. If we want the Shipping amount to show up as a separate line-item during checkout (which we and most of our Merchants do want, to avoid confusing customers), PayPal requires that we have to pass the Shipping+Handling charge from our cart to PayPal's checkout as a Handling charge.



Shipping charges that come from PayPal's own cart or an eBay auction are the only ones that can be displayed as a line-item Shipping charge in a PayPal checkout. Since our cart is not PayPal's own cart system, and since PayPal provides no method for us to pass a Shipping amount as such, we can only either pass that amount as a Handling charge (where it will be so-identified during checkout), or just roll it into the overall order total (in which case the Shipping amount would not appear listed separately during checkout at all).



I am not sure about that Description line you mentioned, so I'll leave that part of the question for our Lead Developer to address.