PayPal Instant Payment Notifications failing

[amazingsky]

I’ve had the most recent payment for the purchase of my ebook come through via PayPal but ejunkie shows no record of the purchase and has not fulfilled the order. PayPal sent this warning. What’s going on? -

Hello
Please check your server that handles PayPal Instant Payment Notifications (IPN). IPNs sent to the following URL(s) are failing:

https://www.e-junkie.com/ecom/322318/ipn_res_cart.php

If you do not recognize this URL, you may be using a service provider that is using IPN on your behalf. Please contact your service provider with the above information. If this problem continues, IPNs may be disabled for your account.

Thank you for your prompt attention to this issue.

[E-junkie_Guru]

I see we're already working with you on this issue via email, so just replying here to confirm we also saw your forum post.

If anyone else is having a similar problem, first follow our troubleshooting steps here:

PayPal notified me of a payment, but E-junkie did not process the order.

However, if you get to Part C, Step 2, items d-f there and see any IPNs stuck in Retrying status, that could be related to an issue at PayPal's end that we've just opened a ticket about with PayPal MTS, so please contact us here with the affected Transaction ID(s) and any other details you may have to share about what you're seeing.

[jason3]

Just adding my 2 cents. This just happened to me today. Got a sale on PayPal and no notification from e-junkie but the PayPal notification did have the right product ID and all that, I just didn't get the E-junkie sale notification.

Will try the troubleshooting steps now. This is the first time I've ever experienced this since starting to use ejunkie (love you guys BTW)

[jason3]

Update, I checked the IPN detail and it says 'retrying' and it retried 6 times. Not sure who's end this is on.

[amazingsky]

The disconnection between PayPal and eJunkie started at 7 pm MDT Oct 1 as a transaction minutes before that went through fine but one a few minutes after 7 did not, as was also the case for two more transactions in the next 12 hours or so. But by Oct 2 in the afternoon things seemed to be back to normal. Transactions are working and are being recorded in the transaction log on eJunkie. Someone installed a software update Sunday night! Both eJunkie and PayPal are investigating I'm told. Many thanks to the eJunkie support team! - Alan

[E-junkie_Guru]

The earliest report we got about this problem was for a purchase on Sept. 28; the IPN for that one finally came through nearly 11 hours later. We've had a few other sellers reporting a similar problem since then as well, which we've added to our ticket about it with PayPal MTS.

Meanwhile until PayPal sorts out the problem at their end, feel free to just manually issue affected buyers a download link using Manage Buyers > Send Free Download Link/Code in your E-junkie Dashboard. After doing so, you may also want to copy the affected Transaction ID from PayPal and paste that into Manage Buyers > Block Buyers/Transactions, so our system won't automatically process that original order if/when the IPN for it finally does come through.

[jason3]

Looks like this has been fixed.