Paypal customer not receiving download after purchase - HELP!

[goducks]

I'm currently on the free trial.



I am selling a digital product through ebay, when the customer purchase the product they receive the automated email from e-junkie, but they do not receive a link or an attachment to the product



The product is downloaded and shows in my profile, I followed all the direction in the help section.



Please Help, THX!!!

[E-junkie_Guru]

After the buyer finishes checkout and PayPal confirms the buyer's payment was good and completed, we grant the buyer access to a unique thank-you page we generate for each transaction, where we automatically present the buyer's unique download link(s). We also issue the buyer a thank-you email with a link to reach the thank-you/download page in case they did not proceed to the download page after checkout. Their download link(s) expire after the number of attempts or hours (whichever comes first) that you specify in each product's settings.



@GoDucks:

Your E-junkie Transaction Log shows that buyers are making download attempts, so they must be receiving links for the one product the log shows you've been selling (item 967364). If you have been selling other products which are generating complaints, those items are not showing up in your log at all, indicating there's some problem with your eBay integration with E-junkie for those products.



The usual cause for that problem is a mismatch between the eBay Auction Title vs. the product's Item Name in E-junkie Seller Admin. Make sure you copy the Item Name from Seller Admin and paste that as the Auction Title in eBay, or copy the Auction Title from the box where you type it in eBay and paste that as your Item Name in E-junkie. Copying the Auction Title as shown on a live auction page MAY NOT work.

[readinglady]

follow up question to your answer: after checkout and PayPal confirms payment, since I've issued eJunkie with my PayPal email, in the PayPal new account set-up, do I disregard the

"take customers to this URL after checkout" option and just copy and paste the HTML code to add ejunkie's button on the same sales page on my website that initiates the buy transaction?

Am I understanding correctly, that I don't need to create a separate "thank you" website page, to take customers to after checkout, because eJunkie issues a 'thank you' email to the customer.

[E-junkie_Guru]

The only settings we require in your PayPal account are listed here:

http://www.e-junkie.com/ej/selling-with-paypal.htm



You can disregard the setting to "take customers to this URL when they finish checkout" in your PayPal account. Our purchase buttons will automatically tell PayPal what thank-you page buyers should be returned to after checkout. The thank-you pages we generate for you will automatically include the buyer's download link(s) for any download item(s) they purchased from you, and we send the buyer a thank-you email message with a link to their thank-you/download page in case they did not proceed there after checkout.



All you need to do is copy the button codes we provide for your product and paste that code into your site's sales page where you are offering the product for purchase. Since you have only one product to sell which is a download, it would probably be simplest to just use your Buy Now button code for that product, instead of using Cart buttons. Buy Now buttons bypass our shopping cart and take buyers directly to instant checkout with PayPal for just one item at a time:

http://www.e-junkie.com/ej/help.buttons.buy-now.htm

[barbarads]

My buyer ordered several digital download files, and claims the link to one is missing. How can I send her this link?

[E-junkie_Guru]

I would suggest going to your E-junkie Transaction Log, then right-click on their Transaction ID (this is linked to the consolidated thank-you page we generated for all items in their order), select Copy Link Location/Target/Address (the wording varies among browsers), then paste that into a personal email to the buyer.



It appears you have product-specific emails enabled for each item ordered in your latest sale, so I'm guessing the buyer may have been confused by receiving a Common thank-you email with a link to download all items in the order, plus separate thank-you emails for each item with a link to download just that item.



If you'd like to send each buyer just the one Common thank-you email with a link to download all items in their order, you can disable the product-specific emails by editing each product's settings to Enable Templated Email and then leave the Email Message field blank. You can customize your Common email in Seller Admin > Account Preferences; just take care to keep the [%thankyou_link%] placeholder somewhere (ideally on a line by itself) in your Common Thank-you Email message template.

[barbarads]

Awesome, thank you!

[barbarads]

Thank you..I think I fixed it.

[richard_head]

As a customer the first thing I think of is fraud and the theft of my personal information. I ordered a product and the download never appeared. finally an email was sent with the download instructions, but on clicking the link it said it had expired.

My analysis is as follows:

Either there were no instructions to wait to receive an email with the link, or by "click here" if the download does not start perhaps sends a new download link that is also never received. By the time you get the email it is too late and all error checking has expired.

Too bad, it looked liek a good way for people to distribute thier downloads. I would recommend that peopole find other services.