Jun 2015
3 / 4
Jun 2015
Jul 2015
cynthia
Jun '15

I received this email today from PayPal. Does this affect how our IPN's our set up in eJunkie?



Important PayPal dispute case tracking changes.



If you are currently using the Instant Payment Notification (IPN) process or the Case report in your current integration, we want to notify you of a change that may impact your business.

To ensure you don’t experience a disruption of PayPal service, we encourage you to make any applicable changes by July 7, 2015.

What is happening?

We’re enhancing our dispute management system to ensure you receive more detailed and timely information.

The first phase of this enhancement will encompass chargebacks and ACH bank returns. As part of this enhancement, we’ll be updating the format of the Case ID which is the unique identifier we assign to a dispute case.

Why is this happening?

Enhancing our dispute management system will provide more detailed, accurate, and timely information regarding disputes.

What do I need to do?

If you are directly integrating data from the IPN process and/or the Case report into your systems, you will need to ensure that your configuration will accept the format change for the unique dispute identifier as outlined here.

Data passed contains a case_id value. This value will now be formatted in two ways:

• Existing format: PP-XXX-XXX-XXX-XXX

• New format: PP-D-XXXX

For the new format, XXXX is an integer. The “D” indicates the case is a dispute.

Effective July 15, cases will be identified using either ID format until the transition to the new dispute management system is complete. This is expected to take several years.

As a best practice, merchants are encouraged to integrate flexibly so that any future changes to the unique case identifier can be made without integration changes.

When is this happening?

We will begin generating cases using the new format after July 15. To avoid any disruption to the way you process IPNs or the Case report, please update your integration by this date.

Thanks for your patience as we continue to improve our services.

Your Merchant Services Support Team

  • created

    Jun '15

  • last reply

    Jul '15
  • 3

    replies

  • 1.7k

    views

  • 3

    users

  • 3

    links

E-junkie_MonsterSupport Monster
Jun '15

Hello,



This does affect IPNs, but we're the ones who handle those so we're the ones that need to make changes. There's no action that you need to take at all.

staunch
Jul '15

Since July 1 merchants will - I mean - it's a MUST to collect most information from buyers.



PayPal have extended the "protection" to buyers for intangible (digital) items and content. And of course - have excluded (and still zero) protection for sellers (something that I've been talking alot here: https://www.e-junkie.com/bb/topic/3980/ and can talk for years).



They have added "PayPal > PURCHASE < Protection" for buyers for digital items but NO "PayPal > SELLER < Protection" for the same items.



More information can be read here: 1http://www.ecommercebytes.com/cab/cab/abn/y15/m06/i29/s021 (the words with "Proof of delivery") and here 1http://getdpd.com/blog/2015/06/11/paypal-policy-update-added-purchase-protection-for-intangible-goods-and-how-it-affects-you/1 . As far as I can see those guys from DPD collect IP + browser user agent + file + file size + dates and more. The problem is that they don't collect (or no option) for timezone change + referral page(s) (from where the buyers comes and where he is going). All of such information would be counted from PayPal as "Proof of delivery" for a intangible (digital) delivered item and should be enough to be protected from "Not Received" PP claims/disputes. As for "Unauthorized" claims and disputes, the only possible way to be protected is using a 3rd party verification (phone/sms) service integration (TeleSign, Signifyd, Kount, MaxMind, OnVerify, Reducefraud, Riskified, Twilio).



No information from EJ on how they would deal with this, yet. Except on "transaction logs" we see some dates, code info, etc. but NO (sensitive) buyer information collected at all.



Regards.