Payloadz vs Ejunkie

[E-junkie_Guru]

Once you set up your products in E-junkie Seller Admin, we provide you with ready-made HTML codes for your cart buttons. You would simply copy the codes from us and paste them into the HTML source of your own Web site pages, wherever you want our buttons to appear among your own layout, text and images. It's up to you to build your own site/storefront however you wish; many of our clientele use WordPress to help manage this, and we have some tips for WordPress here:

http://www.e-junkie.com/ej/help.site-blog.htm#wordpress



If you are selling a file download, you would simply upload that file to our server when adding the download product in your E-junkie Seller Admin. After the buyer finishes checkout, and once the payment processor notifies us they have completed the buyer's payment, we grant the buyer access to a thank-you page we automatically generate for their transaction, where we would present their unique download link(s). We also send the buyer a thank-you email message with a link to reach their thank-you/download page in case they did not proceed there after checkout. Every download link we issue expires after the number of Attempts or Hours (whichever comes first) that you specify in each product's settings.



We only require payment of a flat, monthly fee depending on how many different products you need to sell and how much download storage space you need:

http://www.e-junkie.com/ej/pricing.htm



If you have more than 500 MB of files to sell, your most economical option would be our $18/mo plan, which is the cheapest plan that allows you to use unlimited storage on an external server (such as your Web site server or a file-hosting service like Amazon S3); the download links we issue to buyers would cloak your remote file URLs and enforce your link expiration settings. However, remotely-hosted files cannot reliably use our PDF Stamping feature to deter file sharing of PDFs, so you could only use this feature with files you actually upload to us:

http://www.e-junkie.com/ej/selling-ebooks.htm



Our system is designed to be really quite straightforward to configure and set up, and you have a fully-functional 7-day free trial period which begins as soon as you register for an E-junkie login. Our Getting Started help page is a good place to begin setting up your E-junkie service:

http://www.e-junkie.com/ej/help.sell.htm

[ella440]

Ejunkie Price as per featured not good or relevant for seller.

[E-junkie_Guru]

Payloadz appears to have changed their pricing recently, but both of their current plans involve a hefty per-transaction fee on top of any fees you may pay to your actual payment processor (e.g. PayPal), which can make it hard to predict or plan for what your operating costs may be from month to month.



E-junkie only requires payment of a fixed monthly subscription fee that only varies according to the number of different products you need to sell, whether any of them are digital (downloads/codes), and how much storage space your download files require. Our digital-product plans of $18/mo and up also support theoretically unlimited remote file storage on any external server while still using our unique, expirable download links to cloak your remote file URLs and deliver those files securely to buyers.



Once you pick a subscription plan, your monthly payment to E-junkie is fixed at that amount unless you deliberately switch to a different plan, which you can do at any time if/as needed. All of our plans are all-inclusive for unlimited sales and unlimited paid downloads; we never charge any extra or hidden fees to sell online. In fact, our only a la carte fee is for sending out a batch of Newsletter emails or free-download Update emails unrelated to taking and delivering online orders.



We think our pricing approach is fairer and friendlier to business owners who prefer to know in advance exactly what operating costs they can expect, and the thousands of merchants who use E-junkie seem to agree.

[ella440]

I checked your site plan and found costly when compared with Payloadz’s plan. Also other plan exist there as per seller's need. Tangible-goods code generation/support which is free of cost.



Also all featured on payloadz exist in better ways as you explained.

[E-junkie_Ninja]

It is true that Payloadz does have free plans, but their free plans are either limited to a set amount of purchases per month or cost 20% of the payment from your buyers.



As for specific features that you say are better, please let us know which ones in particular you mean and how they are better. We are always looking to improve our system and take suggestions from people on how they think we might be able to do so.

[ella440]

I think you have very little knowledge about Payloadz current system. As a little knowledge is a dangerous thing. So is a lot. If your system is good in service that’s not mean that other system are bad in service. There are lot of plans/file-size/products limit/etc. as per seller’s need/sales.

[empressjanet]

I just joined e-junkie yesterday. I can't say goodbye to Payloadz fast enough. I've uploaded one of my transcription courses already and just have to add the other two.



There are so many problems with Payloadz, but the one that has me hopping me is their customer service -- if you want to call it that. I submitted a support ticket because someone who purchased a course over 2 months ago is now trying to claim it was an unauthorized charge with PayPal. So, as Payloadz is/was the hosting site for downloading my courses, I submitted a support ticket to get the information on this particular transaction. I shouldn't have had to do that, but they had already, within minutes of PayPal informing me that they were disputing the claim with the buyer's credit card company, marked this transaction as "REVERSED" rendering me unable to see the original transaction. So, I submit my support my ticket and the first response is a canned response about how PayPal doesn't provide seller protection for digital products and that they can't help me. Hmm. That's sort of true, but it isn't really. PayPal is going out of their way to be helpful to me with this transaction. I've been with them a long time and have an excellent record with them. I spoke with them. They truly don't believe this buyer either. But, the more documentation we can gather the better. I reply to their support person, Shannon, and explain that I pay them a hefty fee every month and I have every right to see my own transaction history. Her response...sit down..."No."



That was it! Not another word. Just simply. "No." with her signature line, which included and don't choke... "It was my pleasure to help you today. Is there anything else I can do, blah, blah, blah..." I swear that girl/woman is lucky to be alive.



So, I respond "No????" That is all you have to say? Please give me the name and contact info for your supervisor immediately. I get an email soon after from Payloadz.



"I am him. I am the owner of this company. I have been in business for 12 years...

blah, blah, blah again.



I'm surprised he didn't capitalize "him" to "HIM." LOL. He never did give me his name. And was of no help whatsoever. I simply told him that his credentials didn't impress me. I've been in business a helluva lot longer than 12 years and NEVER treat a customer, or any human for that matter, as they were treating me. I wanted to also tell him, "I don't care if Shannon is your wife, mother, lover, or daughter, she ought to be fired...or at least given some lessons in effective customer service."



The thing that really bugs me is I know that they log the IP addresses for EVERY download. Why wouldn't they want to help me? I PAY them for their service. Well, not anymore. I've moved over to e-junkie. The prices here are much lower. The interface is easy to use. And, although I haven't needed it yet, I expect that their customer service is friendlier.



STAY AWAY FROM PAYLOADZ. They mislead you with their pricing upfront. My monthly bill with them was more than expected. And, in addition to this most recent incident, I've also lost a couple of sales because of them when they just failed to deliver the product to the customer.



Thanks for letting me rant

[empressjanet]

I just joined e-junkie yesterday. I can't say goodbye to Payloadz fast enough. I've uploaded one of my transcription courses already and just have to add the other two.



There are so many problems with Payloadz, but the one that has me hopping me is their customer service -- if you want to call it that. I submitted a support ticket because someone who purchased a course over 2 months ago is now trying to claim it was an unauthorized charge with PayPal. So, as Payloadz is/was the hosting site for downloading my courses, I submitted a support ticket to get the information on this particular transaction. I shouldn't have had to do that, but they had already, within minutes of PayPal informing me that they were disputing the claim with the buyer's credit card company, marked this transaction as "REVERSED" rendering me unable to see the original transaction. So, I submit my support my ticket and the first response is a canned response about how PayPal doesn't provide seller protection for digital products and that they can't help me. Hmm. That's sort of true, but it isn't really. PayPal is going out of their way to be helpful to me with this transaction. I've been with them a long time and have an excellent record with them. I spoke with them. They truly don't believe this buyer either. But, the more documentation we can gather the better. I reply to their support person, Shannon, and explain that I pay them a hefty fee every month and I have every right to see my own transaction history. Her response...sit down..."No."



That was it! Not another word. Just simply. "No." with her signature line, which included and don't choke... "It was my pleasure to help you today. Is there anything else I can do, blah, blah, blah..." I swear that girl/woman is lucky to be alive.



So, I respond "No????" That is all you have to say? Please give me the name and contact info for your supervisor immediately. I get an email soon after from Payloadz.



"I am him. I am the owner of this company. I have been in business for 12 years...

blah, blah, blah again.



I'm surprised he didn't capitalize "him" to "HIM." LOL. He never did give me his name. And was of no help whatsoever. I simply told him that his credentials didn't impress me. I've been in business a helluva lot longer than 12 years and NEVER treat a customer, or any human for that matter, as they were treating me. I wanted to also tell him, "I don't care if Shannon is your wife, mother, lover, or daughter, she ought to be fired...or at least given some lessons in effective customer service."



The thing that really bugs me is I know that they log the IP addresses for EVERY download. Why wouldn't they want to help me? I PAY them for their service. Well, not anymore. I've moved over to e-junkie. The prices here are much lower. The interface is easy to use. And, although I haven't needed it yet, I expect that their customer service is friendlier.



STAY AWAY FROM PAYLOADZ. They mislead you with their pricing upfront. My monthly bill with them was more than expected. And, in addition to this most recent incident, I've also lost a couple of sales because of them when they just failed to deliver the product to the customer.



Thanks for letting me rant

[msilence]

I am an e-junkie subscriber but I wanted to share my experience with Payloadz just in case anyone is thinking about going somewhere else. I had been a paying customer of Payloadz for 7 years+ and decided to cancel my subscription because I was no longer selling many eBooks. I needed a less expensive service. When I cancelled I got an email saying they downgraded my plan to a free account so I went back on their website to check it out the free account and their other accounts. When I got there I found that the plan I was paying $50 a month for was now $19.95. After an internet search I found out that they have been charging $14.95-19.95 for the same service that I was paying $50/month for since at least 2002. I asked why they didn't tell me and Shannon went off. The first words I received back were "No. You're wrong." then they tried to tell me my plan was cheaper (Yelling at me in all caps) because of some transactions fees - even though I was only selling 2-3 books a month at $4.99 each. When I asked how the math worked on that I got another nasty reply. Before complaining online, I asked to work out the issue but instead I was blocked from their site and was not provided any explanation.



This isn't primarily about money though, it's about customer service. Shannon - who runs the company - seems to despise customer service and loves to be nasty and rude. There are other complaints about them being shady and rude too all over the internet. I was threatened with being reported to the credit bureaus because I tried to get some of my money back through Paypal after they wouldn't talk to me. All this happened in 3 days. Payloadz has to be the absolute worst company for customer service I've ever dealt with. Do business with them and when you need help you won't find a phone number or address anywhere. All you have is hostile Shannon to deal with. The best example of how to say the wrong things to a customer. Eventually that business will go out. I suspect they're losing it already. They charge a lot more for the same service and they certainly don't make it up on being nice to customers. Consumers want to do business with a company that they trust. Who wants to check prices every month to make sure you aren't getting ripped off? And, being a loyal customer for almost 10 years should mean something. With Payloadz, you're dirt whether you are a paying customer or not. I've only been an e-junkie subscriber for a week and they've already been nicer to me and been more helpful than all the years I spent with Payloadz. And I doubt at the end of the next ten years I will have overpaid this company $2420.00.



Look around the internet if you don't believe me - RipOff reports, BBB, etc. You will see Payloadz is not worth the hassle.