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Sep 2008

Hi



I am sure the answer to this question is out there, but I have not been able to find it



I use pay pal pro to allow customers to pay with a credit card



When they click on pay with credit card, it gives them a form to complete - this form includes a drop down box for country - I only ship to the 48 states, so I do not want them to have the option to change the country from USA.



The same with the choice of states - I only want the 48 states to appear in the drop down box



(as the customer is required to add the zip code in the cart, the form should be able to automatically determine the state?)



I want to make the phone # a mandatory field - I ship goods via fedex and they require a phone #



Finally, I do not have a newsletter - I do not want the field



"Sign-up for product updates and newsletter."



at the bottom of the form



THX



Denis

You can specify acceptable shipping-destination countries in Seller Admin > Cart Shipping Settings; any country which you do not select in the list there will not appear in the "Ship to Country" list in the cart. Whichever country and zipcode the buyer selects in the cart is automatically passed to the checkout screen as the Shipping Address country/zipcode and is not alterable by the buyer there.



Note that the checkout screen also has a separate Billing Address section which comes first on the checkout page, where the buyer can select other countries/zips from selected/permissible destinations in the cart. This is to accommodate cases where e.g. a buyer abroad is buying a gift to be shipped to the recipient's US address. PayPal Pro will automatically perform the conversion from any foreign buyers' currencies to USD at current exchange rates.



We currently have no method to restrict shipping destinations more finely than the scope of Country, so you would want to explain your 48-state restriction clearly on your site, perhaps add a line of custom HTML to the cart screen itself using cart customization code:

1http://www.e-junkie.com/ej/help.custom-cart.htm1



We have received requests to add an setting to make phone number a required field, so that is already on the Development wishlist as a possible new feature in the future. Since our service is centralized and shared in common to all our Merchants, we can't simply just make that field required, as that would make it required for ALL our Merchants whether they want that or not. Most prefer to leave it optional in consideration of many buyers' strong aversion against providing their phone number whenever possible due to telemarketing, so making it required would tend to hurt conversion rates.



Our service automatically adds every buyer email to a "buyer group" list for each product they purchased, which you can use to send previous buyers a product update or newsletter. The sign-up checkbox gives buyers an opportunity to opt-out of having their email added to those lists, so they would not receive any unwanted emails (aka "spam"). As with phone numbers, many buyers appreciate having the opportunity to control if and how the email address they provide can be used, and we do not wish our service to become blacklisted as a source of spam, so we will not remove that checkbox; however, we can consider a wishlist request for a new feature allowing Merchants to disable adding any buyer emails to any product buyer-group lists at all (i.e., opting-out all buyers by default).

Hi



I only have the United states selected in my cart preferences, but all countries are still appearing on the drop down list

That will only happen in the "billing" section as the country restriction only affects "shipping" section.

Which drop-down list where -- in the cart overlay screen, or on the PayPal Pro checkout page?



If it's on the checkout page, the first section you see is for Billing Address, not Shipping Address. Since your buyer may be abroad and buying a gift to be shipped to a US recipient, we always display the full list of countries for Billing purposes, as that address would get checked against the buyer's card-account billing address.



Below the Billing Address section on the checkout page, you can see that the Shipping Address country and zip are pre-filled with whatever was selected in the cart screen and unalterable by the buyer.



If the buyer marks the checkbox to make Shipping the same as Billing, but the country/zip provided for Billing do not match what was selected in the cart, they are warned about the mismatch and instructed to go back and select the correct country/zip in the cart, or they can provide a Shipping address for the country/zip they'd already selected.

10 months later

I do not want anyone form specific countries to be able to order our product whether it is shipped there or to the USA.



How do I do that?



ejunkiergr

You would need to enable "Shipping/Buyer's Address" in the settings of each product you want to restrict, then go into Seller Admin > Cart Shipping Settings > Shipping Destinations and select only those countries where you are willing to sell your product (see instructions on that screen to select more than one country in the list).

Thanks got it. What about digital downloads? Can I also restrict which countries can order?

You would need to enable Shipping/Buyer's Address for those products, even if you aren't adding any shipping charges for them -- just set their Weight to 0.00 and select a packaging container type that has no Cost nor Weight of its own (defined in Admin > Cart Shipping Settings).

3 months later

Thanks for the help.

Now what do I do when I get to the Create New Shipping Rule Page?

If you are still looking for how to limit which countries can buy your products go to Seller Admin>Edit E-junkie Cart Shipping Settings and on the first page there is an option for Shipping Destination. Here you can select one or many countries, and only those countries will be able to checkout and purchase your products.