Orders are being lost in processing

[getvegadmin]

It seems that a good few of our orders handled via e-junkie are being lost in processing.



Right now, we fulfill orders pulling the last 3 or 4 full days of orders. This data is based on the Transactions Log's Payment Date (and first) column. However, it's come clear over the weekend this is imprecise.



It appears we need to pull by the 2nd column (Processed by e-junkie) because this drives when an order is paid AND visible in the Log.



Is there an option we've overlooked here to pull Logs by that column? If not, appreciate your insights so we can process and fulfill current orders.



Thank you!

[E-junkie_Guru]

"Payment Date" is when the buyer finished checkout with the payment processor; "Processed by E-j" is normally when we received confirmation of completed payment from the payment processor. However, if you're not selling digital goods such as downloads, you might just want to have us log orders as soon as possible; you can do this by going to Seller Admin > Payment Preferences, where you would uncheck the "Wait for pending payments..." setting.



If you download any log view to your computer, you can open that in a spreadsheet program like Excel and sort rows by any column you wish; however, I'm not sure how useful this might be for your order-fulfillment purposes. You might consider using our custom/3rd-party Integration feature to send the order data to a custom script at your end that would do whatever you wish with it -- e.g., save it to your own database where you could check off orders as you fulfill them:

http://www.e-junkie.com/ej/help.integration.htm

[E-junkie_Guru]

I asked Development to look into this, and it turned out to be fairly simple to add a "Sort By" menu to the Transaction Log screen, which is now live. Whichever date type you select there will now determine how your chosen date range is selected and how the log output is sorted.

[getvegadmin]

Thank you! Much appreciated!