Number of links in download emails

[adieu]

We have two accounts here to sell our ebooks, one in US dollars, one in Canadian currency.

From our US account, if someone purchases a full set (seven) of our guides, they receive seven emails each with a single download link. But they also receive another email with download links to all seven guides.

Not sure this always happens, but it did happen in purchase tests we did. If ordering from our Canadian $ account, you receive seven emails, each with a single link.

Is there a setting where we can determine how many emails are sent? It might be simpler for a buyer to receive just one email, since most of our sales are two or more guides.

[E-junkie_Guru]

If you'd rather send just one email, that would be your Common Thank-you Email, which you can customize in your E-junkie Dashboard under Manage Seller Account > Edit Preferences. The [%thankyou_link%] template tag there inserts a link to the buyer's thank-you/download page for all items purchased.

Then you can simply edit all of your products to untick the Product Thank-you Email in their respective settings, so we won't also send those messages when those products are purchased.

Bear in mind this approach will mean you cannot ever set up a Common Thank-you Page URL redirecting to a page on your own site after checkout, as the only link we can insert in the Common email would also just redirect to that URL, leaving buyers with no way to claim their download(s).

[adieu]

Perhaps I misunderstand what we get from our US currency account. From the account, we received both individual emails with single downloads, as well as an email to "view order" with a link to a page where we could download all the files.

In our tests, the "view order" email was not sent from the Canadian currency account. Is there a setting that I have disabled? Or do different currency accounts operate differently?

Hope I'm being clear

[E-junkie_Monster]

There's no differences attached to currency settings, it just sounds like you've previously disabled the Common Thank You Email in the Canadian account, that's the one with the "view order" message.

You can re-enable that on the Edit Preferences screen, just make sure the Common Thank You Email box is still checked there. If you need to re-enter the message the default text is:

Subject: Your [%business_name%] purchase - Order #[%invoice%]
[%first_name%],

Thank you for your purchase. Your Invoice ID is [%invoice%].

You can view your order details at
[%thankyou_link%]

Sincerely,
[%business_name%]

With that in place, you can then disable the individual product emails within their own settings by unchecking the Product Thank You Email section. This will set the Canadian currency account to only send one email for each order, and the same steps will work for the US currency account as well.