Newsletter problems

[tonehammer]

We have been trying to send out two newsletters through e-junkie, but none of them have gone out. Anybody encountering the same issues?

[tom]

Hi,



Sorry I can't be of any help; I've never used the e-junkie newlsetter, but I use MailChimp which I have no problems with, and it costs roughly the same as the e-junkie version.



Tom

[tonehammer]

Thanks for the reply. I wonder whyy you would want to use 3rd party software - when e-junkie has an integrated newsletter feature in their system? Do you simply port new customers to the MailChimp database? thx for helping

[tom]

Well MailChimp lets you do HTML newsletters, as well as simple ways of updating your database. We just upload an Excel file formatted to their system, and it's done in seconds.



They also monitor the success rate of the mail-out: who opened it, how many times they opened/forwarded it, which links they clicked etc., which as far as I'm aware e-junkie doesn't offer. Considering they charge the same for the service, MalChimp give you a lot more, plus a generous trial when starting out.



I don't work for them, honest, and I really like the service from e-junkie for their shopping cart, but MailChimps newsletter service is better than EJ's in my experience.





Tom

[tonehammer]

Thanks so much man. I think you - despite you are not a salesman - converted me. Thanks so much man.



Best - Troels

[E-junkie_Guru]

You might also consider using Aweber, since we have a built-in integration procedure to have your buyers automatically submitted for subscription to your Aweber lists:

http://www.e-junkie.com/ej/help.integration.htm#aweber



E-junkie's built-in newsletter/update feature is a fairly basic, simple extension of our thank-you email function, so a specialized third-party email marketing and mailing list management service like Aweber (or MailChimp) would give you a lot more control and options over how you maintain email contact with your customers, better than we could ever hope to, so we simply recommend them instead of trying to reinvent their particular wheel ourselves.

[tonehammer]

I would actually encourage you guys to reinvent the wheel and maybe create an upgrade fee for users that would want this feature. I prefer to have everything integrated into one solution - and I doubt I would be the only one.



But keep rocking - cause you do.



- Tonehammer

[tonehammer]

Tyson. We signed up with Aweber based on your recommendation. Can you tell us how we should export our current user base and import it into Aweber?



Your support is greatly appreciated.



- Troels

[E-junkie_Guru]

To get all your previous buyer emails, you can go into Seller Admin > View/Download Transaction, set the date range for as long as possible/desired, optionally select a specific product if you want to separate buyer emails by product, then click View Log, then click Download Log to save that log view to a file on your computer. If you're getting separate log views by product, you can select the next product, click View Log, then Download Log, and repeat this for your other products.



Once you unzip the downloaded log file(s), you can open them in any spreadsheet program such as Excel or (free) Gnumeric, select the Buyer Email column, copy that and paste into a text file or into Aweber's import screen (I'm honestly not familiar with the details of how their import function works, since they're not us :^).

[robbie]

We also use a third-part email provider. Is there a way to turn off the newsletter box on the credit card checkout page?

[E-junkie_Ninja]

Sorry, there is not a way to customize the credit card checkout page.

[E-junkie_Guru]

To clarify, E-junkie does not add your buyers to any mailing list of our own. That checkbox determines whether the buyer is added to your E-junkie Buyer Group list(s) for the item(s) they are purchasing, and whether their info is submitted to Aweber if you are using our Aweber integration. PayPal Pro and Authorize.Net require us to provide that opt-in/-out checkbox if the buyer could be added to any mailing list. Eventually, we are planning to add an option in Seller Admin to opt-out all buyers, and this would also remove the checkbox from checkout pages where we provide one.