Oct 2014
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Oct 2014
Oct 2014
eviptravel
Oct '14

Hello Everybody,



I'm New @ E-Junkie I was testing my shopping cart and the following error appear

10002

Authentication/Authorization Failed

You do not have permissions to make this API call

Error‏





I like to know if need further configuration in my end



Thanks in advance

  • created

    Oct '14

  • last reply

    Oct '14
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eviptravel
Oct '14

Hello Thanks for quick response actuality the error was when I was tryin to test the credit card NO PAYPAL do you have the link or links for 10002 errors



Thank in advance

E-junkie_NinjaSupport Ninja
Oct '14

The link I provided is the only link we have for PayPal Pro's error 10002. This is not an E-junkie error code. Please verify your PayPal Pro account is setup and active.

eviptravel
Oct '14

Ok I will check thanks but I was trying to make the test with credit card option without selecting Paypal only pay credit card

E-junkie_MonsterSupport Monster
Oct '14

To clarify, the reason you are getting this error is that you've told our system that you are using PayPal Pro to accept credit cards, which is adds the grey credit card checkout option to your cart as an alternative to paying with a PayPal account (even though PayPal still processes the payment).



PayPal is telling us that you do not have PayPal Pro service. That means that something was missed in setting up your PayPal account with our system, or that you just don't have that level of service with PayPal.



If you never upgraded your PayPal account to Pro and are not paying the extra cost for that then you can solve this problem by going to Seller Admin > Edit Payment Preferences and switching your cart back to PayPal Payments Standard. This does remove the grey credit card checkout option from your cart, but you cannot have that option unless you have a payment gateway to work with it either by upgrading your PayPal account or using a separate service like Authorize.net.