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dw27
Sep '11

sorry for this repeated post, (i jumped into an old discussion realized i should have started my own new one).



We, have hundreds of functioning downloadable products in e-junkie but my last three products are not working.



After purchase, when I click on download link(s), only 11kb will "download", whether, i try a mp3 file or pdf file (different products).



The files are successfully uploaded to our servers, but the downloads are being corrupted.



Adobe Acrobat Pro gives this error when attempting to view pdf after download via ejunkie link, 1st, window tells me my pdf "is an application from the internet" and am i sure i want to download, I click open and get this from acrobat : "either not supported file type or has been damaged..."



the original files on my hard drive are fine,

the files upload completely/successfully to our site via ftp,

and files work when access via address in browser,

and

all other products in our cart work..



any ideas?

we are in a holding pattern to launch these products... so appreciate a rapid solution.



thanks guys

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    Sep '11

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    Sep '11
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ellen
Sep '11

I took a quick look, and that 11k download you were getting was a 404 error page from your server. It turns out you had subtle errors in all three of the new remote URLs you had entered... a dash instead of an underscore in two of them, and one was missing a 'v' on the front of the filename (all guessed by looking at the pattern from your older products; your files are named very consistently!)



I fixed the URLs in the system, and those new three all should work fine now.

dw27
Sep '11

That is awesome, Rocket. "Basic."...I just wasn't seeing it. Really great customer service. Thank You.