Need some help troubleshooting

[yegyan]

I set up a new product i e-junkie to receive

payments from Paypal.



I believe I followed all the instructions (I've

checked several times).



I tested it by making a purchase with another

Paypal account. After making the purchase

the screen got stuck on a page saying ejunkie was

waiting for payment notification.



I got the receipt of showing I paid. I also got

the notification that I received the money.



But there is nothing after that. There is no delivery

of the product or the download link.



I made another purchase and the same thing occured.



If anyone can assist me that would be great. I

would like to get this working.



Yegyan

[E-junkie_Guru]

I see we're already discussing this with you via email, but in case anyone else may find this forum post, here's the gist of our replies to you:



That is the generic thank-you page that buyers would see if they finish checkout and proceed to their thank-you page before PayPal has notified our system that they completed the buyer's payment. This can sometimes happen normally if PayPal simply takes longer to complete the payment than it took for the buyer to finish checkout (e.g., eCheck payments can take several days to clear), or if you need to manually approve any payments for the reasons explained here:

http://www.e-junkie.com/ej/trouble.paypal-pending-payments.htm



Once the payment is completed and we receive confirmation of that from PayPal, we will send the buyer a thank-you email with a link to reach their thank-you page with the download link.



If you're seeing payments in PayPal which are not being processed as orders by E-junkie, this help page provides troubleshooting instructions to track down and correct the problem:

http://www.e-junkie.com/ej/trouble.paypal.order-not-processed.htm