My first sale failed. Customer could not download digital product

[robinhoodwebdesign]

Hi,



On 2011-10-07 03:09:16 we sold one of our digital products, but when the customer tried the download link, they experienced the following:



I was unable to download the template sucessfully. When I tried to download it again, it said that the code had expired, I did this within 20 minutes of initially purchasing the download.



/end quote



On this day our server was down. Reading suggests that since this was our first sale through e-junkie, a copy of the product would not be cached on your servers, and so we are thinking this may have been the issue, as it was unable to get a copy from our server.



Could anyone confirm whether this would of been the problem, or perhaps it may be something else? I do have it to allow 5 download attempts within 24 hours, so dont see why the link would report as expired.



Can anyone advise?

[E-junkie_Monster]

Hmm, it could be what you suspect, if the issue was that we could not contact your server we would have also sent you a notice regarding that problem.



One thing you can do to load a copy into our cache immediately would be to send yourself a free download link after entering the remote URL for your product. That will tell our server to get a copy of your file in our cache in advance so that your first buyer doesn't have to wait through the slower download process that occurs when we stream the file from your server through ours.



The buyer's download problem could have been something else, of course. There's any number of things that can go wrong in an individual connection that are outside our control, but you can send this particular buyer a new link or refresh their old one so that they can try again.