I don't even bother with re-activating the link. I manually send the file myself after the customer has received the bad link from e-junkie. By the time they have ordered, paid, then not been able to download what they paid for...they're pretty ticked. So I have the pleasure of answering heated customer emails, and sending the files myself.
The links show up already expired or say they can't be found when certain customers try to open them...that shouldn't be happening. Like I said in my original post, it's hit and miss...one customer can download fine, and another one won't be able to open the same file at all. It's not every single order, but it does happen at least 2-3 times a week. And when it does happen, it will happen to several people in the same time span. That's why I know it's an e-junkie problem...like they're having a system problem at that point and things are glitching.
As far as support from e-junkie...this post has been here for 5 days now, and not one admin person has made a response. Since they haven't answered, I'm assuming they don't have an answer, or will tell me it's a problem on my end...which I know it's not. The delivery of those files has nothing to do with me...it's all done by e-junkie.
When I'm not having problems, e-junkie is wonderful...I'd highly recommend it to anyone. I'm paying for a service though, and expect it to work right and not cause customer issues.
