A client recently purchased two items, my weight-loss course and a book about sauces. (I think the course might be messing things up somehow because it is a redirect to a page of my site versus a regular download.)
The book about sauces includes two free ebooks. I see that she has received two separate emails for these two books because I receive notification in my email when these are sent.
But it seems that, according to her email to me, after she made the purchase of all the items (in one purchase), she was taken to the page to download the weight-loss course. Then, she was not able to get back to that page to download the rest. (I think when she wrote this note she was not aware that the two freebies were sitting in her email.)
But what concerns me is: Where is the link for her to download the sauce book? Would that have been included with the page that says "click here to get to the course (sic.)"? Would this have been a separate email?
This is the first time someone has purchased all of the books/course I offer, so this is the first time I am dealing with this. Thanks for your help. :)
Sassy
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Dec '09last reply
Dec '09- 12
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