Missing email notification

[orders]

I had a sale 13 hours ago that has still not sent me an email notification. I happened to stumble across it as I was looking through my Google Checkout account receipts. The ejunkie external transaction ID is 5053008. Can you please investigate? I do not want any future sales to go unnoticed.

[E-junkie_Ninja]

In your E-junkie account go to Seller Admin>View/Download Transaction log and see if the transaction is listed there. If not then for some reason we have not received notification from Google about the completed order and would not have sent a notification about the order. If this is the case then the first step you will need to do is to verify that your integration with Google is still setup the way outlined on our help page:

http://www.e-junkie.com/ej/google-checkout-shopping-cart.htm

[orders]

Yes, it is there. That is where I got the transaction ID from. I also know our integration is working fine because we've had several hundred sales this month that have gone through fine.... at least as far as I know. Now I am worried that one or two have fallen through the cracks, like this one.

[orders]

Also, e-junkie accurately deducted the proper item from inventory, as our inventory count is still correct after processing this order manually. We should have also received a low stock notification, which we didn't.

[E-junkie_Guru]

If the order shows up in your E-junkie Transaction Log, then our system definitely processed the sale, including sending a Sale Notification email to your E-junkie Login Email.



If you did not seem to receive that email, check your spam folder and be sure to mark it as Not Spam if you find it there; it's also a good idea to add notifications@e-junkie.com to your spam filter's whitelist (if you have one) as well as your email provider's contact list or address book.

[orders]

The first place I went was my spam folder. Why the reluctance to check your system to see if there is something going in internally that you need to know about? I have processed multiple orders for the exact same item since this sale on Friday night, all with successful email notifications.

[E-junkie_Guru]

If there were something going on internally which caused your usual sale notification email to not get sent, this would be happening to ALL of our merchants for ALL transactions, since ours is a shared, centrally-managed service where everyone uses the exact, same software and hardware at our end (rather then each seller getting "their own copy" of the software to run).



Since you are the only one reporting a missing Sale Notification email for just this one transaction, which otherwise appears to have been logged and processed normally by our system, we can only conclude the email did get sent and somehow got lost afterwards. Many ISPs have aggressive preliminary spam filtering that can block or discard some messages before they ever reach the recipient's account, so those wouldn't even show up in your spam folder, which is probably what happened in this case.