Aug 2012
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Aug 2012
Aug 2012
barbarads
Aug '12

help..i have no idea what this means..got this message today:

We've made several unsuccessful attempts to send order notifications to your notification callback URL, 1https://www.e-junkie.com/gc/143891/ResponseHandler.php1 As a result, you aren't receiving order status, risk, or other notifications.



To help you identify the issue with your callback URL, please review the errors we encountered while sending notifications to you. To review this error information:



Sign in to Google Checkout.

Click on the Tools tab.

Click Integration Console.



Error messages will appear under 'Integration Issues.' If necessary, you can also update your callback URL in the 'API callback URL' box on the same page.



For more information about receiving notifications via the notification API, visit http://code.google.com/apis/checkout/developer/index.html#notification.





The Error Message Says:



We encountered an error trying to access your server at 1https://www.e-junkie.com/gc/143891/ResponseHandler.php1 -- the error we got is Send failed with code: 500. Response body was:

More documentation for this error.



And then a bunch of code..is there something I need to do? This is way over my head???

  • created

    Aug '12

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    Aug '12
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barbarads
Aug '12

Well, what's strange is i've not changed anything..and never had a problem before..why suddenly?

barbarads
Aug '12

ahh ok..it was a site donation...so that would explain it? Thank you!!!

E-junkie_GuruWebmaster & Support Guru
Aug '12

Yes, if you received a site donation payment via Google Wallet/Checkout that did not go through your E-junkie purchase buttons, that would produce the errors you saw, which you can simply disregard.

barbarads
Aug '12

I'm getting notices from them every day...so now wondering if something is wrong..

barbarads
Aug '12

I checked everything you listed above..and it all looks fine...but I keep getting the same message from google every day regarding my ejunkie account.





The Error Message Says:



We encountered an error trying to access your server at https://www.e-junkie.com/gc/143891/ResponseHandler.php -- the error we got is Send failed with code: 500. Response body was:

More documentation for this error.





How can I know that everything is ok? I've not gotten an order in weeks..and wondering if there is a problem..

E-junkie_GuruWebmaster & Support Guru
Aug '12

Google may be repeatedly retrying to notify our system about the same site donation payment(s) that weren't placed through our system, so they're generating an error for every attempt.



Check the Integration Issues console in the Tools section of your Google Checkout account's Merchant Center, and see if the errors all reference the same Order Number, if so, and that number matches up to a site donation payment that wasn't placed through E-junkie, you can just disregard those errors. Otherwise, feel free to send any affected Order Numbers to our support team, so we can ask Development to investigate further:

https://www.e-junkie.com/ej/contact.php



You may want to create a donation product in your E-junkie Seller Admin, using the "Let buyer edit price" setting to allow buyers to enter their preferred donation amount; with that setting enabled, you can also set a Min. Price (which donors cannot undercut) and a Suggested Price (which will pre-fill the editable price field when donors first add the donation item to their cart). Using a cart button for this item in place of any non-E-junkie donation button you may be using would prevent the sort of errors the latter buttons are causing for such donation payments.