Mailchimp notifications not working. "Server not notified for (transaction ID)"

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500

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zenmagnets_com 2014-02-26 23:44:07 UTC #1

Here's a sample:

--------------------------------------------------------------

Notification sent to Zen Magnets

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This is a notification that for the transaction 1Y7234300D270613N, we were unable to notify your server at http://zenmagnets.us6.list-manage.com/subscribe/ejunkie-ipn?u=3b1101969991ca7b1b93c864c&id=325c97b513 as we we received the error: HTTP Error 500

POST /subscribe/ejunkie-ipn?u=3b1101969991ca7b1b93c864c&id=325c97b513 HTTP/1.1

Pragma: no-cache

Accept: /

Host: zenmagnets.us6.list-manage.com

Content-type: application/x-www-form-urlencoded

Content-Length: 1464

payment_date=23%3A11%3A22+Feb+26%2C+2014+MST&payer_email=michelle.delgiudice%40gmail.com&address_name=Michelle+DelGiudice&address_state=IL&address_country=United+States&address_city=CHICAGO&address_zip=60657&address_street=3150+North+Lake+Shore+Drive%0A5B&address_country_code=US&address_phone=&first_name=michelle&last_name=delgiudice&payer_id=TPF7YZBZJTD9L&residence_country=US&payer_status=verified&invoice=1lseedxws423kk7550f9erph0cck04kcs4og4o&address_status=Confirmed&payer_business_name=&payer_phone=&custom=&mc_currency=USD&business=payments%40zenmagnets.com&mc_gross=32.98&mc_shipping=0.00&tax=0.00&item_name1=Zen+Booster+Set%3A+216+Zen+Magnets.+6+Spares%2C+.5mm+PVC+Card+and+Velvet+Sack.&item_number1=276195&mc_gross_1=32.98&quantity1=1&num_cart_items=1&pending_reason=None&txn_id=1Y7234300D270613N&payment_status=Completed&txn_type=expresscheckout&payment_type=instant&mc_fee=1.26&mailing_list_status=true&client_id=74894&item_name=Zen+Booster+Set%3A+216+Zen+Magnets.+6+Spares%2C+.5mm+PVC+Card+and+Velvet+Sack.&item_number=276195&quantity=1&option_name1=&option_selection1=&option_name2=&option_selection2=&option_name3=&option_selection3=&charset=utf-8&charset_assumed=true&buyer_ip=216.80.32.180&handshake=258f657977d8e8618ffc748bb9ec830d&discount_codes=&from_name=Zen+Magnets&from_email=contact%40zenmagnets.com&mailing_list_status=true&client_shipping_method_id=43871&shipping_method_type=custom_flat&shipping_method_desc=Cheapest&ej_txn_id=22541633

HTTP/1.1 500 Internal Server Error

Server: nginx

Date: Thu, 27 Feb 2014 06:10:53 GMT

Content-Type: text/html; charset=UTF-8

Content-Length: 4029

Connection: keep-alive

X-UA-Compatible: IE=edge,chrome=1

Set-Cookie: AVESTAENVIRONMENT=prod; path=/

<!DOCTYPE html>

<html>

<head>

<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />

<meta name="copyright" content="Copyright (c) {date('Y')} MailChimp. All Rights Reserved." />

<meta name="viewport" content="width=device-width, initial-scale=1, maximum-scale=1, user-scalable=no" />

<meta name="apple-mobile-web-app-capable" content="yes" />

<title>We've Encountered a Problem | MailChimp</title>



<style type="text/css">

/* Duplicating CSS classes since this page can not load theone.less */

* { -moz-box-sizing: border-box; -webkit-box-sizing: border-box; box-sizing: border-box;}

html, body, div, span, object, iframe,h1, h2, h3, h4, h5, h6, p, blockquote, pre,a, abbr, acronym, address, code,del, dfn, em, img, q, dl, dt, dd, ol, ul, li,fieldset, form, label, legend, textarea,table, caption, tbody, tfoot, thead, tr, th, td {margin: 0;padding: 0;border: 0;font-weight: inherit;font-style: inherit;font-size: 100%;font-family: inherit;vertical-align: baseline;line-height: 1.5em;}

body {color: #595959;font-family: "Helvetica Neue",Helvetica,Arial,Verdana,sans-serif;font-size: 1em;line-height: 0.375em;text-rendering: optimizelegibility;vertical-align: baseline;}

a, a:visited {color: #45BCD2;text-decoration: none;}

a .nolink, a:visited .nolink {color: #595959;}

a:hover {color: #2AA0B5;}

.bg-white {background-color: #FFFFFF;}

.centered{float: none; margin-left: auto; margin-right: auto;}

.alignc {text-align: center;}

.line {overflow: auto;}

.size1of1 {width: 100%;}

.lastUnit { background-clip: padding-box !important; float: none; overflow: hidden; padding-left: 15px; padding-right: 15px; width: auto }

.below36 {margin-bottom: 2.25em !important;}

h1, .h1, h2, .h2, h3, .h3, h4, .h4 {color: #595959; font-family: "Helvetica Neue",Helvetica,Arial,Verdana,sans-serif; font-weight: bold;}

h1, .h1 {font-size: 2.5em; line-height: 1.2em; margin-bottom: 0.15em;}

h4, .h4 {font-size: 1.125em; font-weight: 500; letter-spacing: 0.01em; line-height: 1.66667em; margin-bottom: 0.333333em;}

p, .p {font-size: 0.9375em;line-height: 1.6em;margin-bottom: 1.2em;max-width: 550px;}

button, .button, .button-small {-moz-user-select: none;background-color: #E0E0E0;border: medium none;border-radius: 3px 3px 3px 3px;color: #737373;cursor: pointer;display: inline-block;font-family: "Helvetica Neue",Helvetica,Arial,Verdana,sans-serif;font-size: 0.9375em;font-weight: 700;height: 42px;letter-spacing: 0.01em;line-height: 41px;margin-right: 18px;padding: 0 18px;text-align: center;text-shadow: none !important;text-transform: capitalize;vertical-align: middle;

}

button.p0, .button.p0, .button-small.p0 {background-color: #737373; border: medium none;color: #FFFFFF;}

/* EO Duplicating CSS classes since this page can not load theone.less */

.error-page{ max-width: 390px;}

.error-image{ padding: 56px 0 30px 0; }

</style>

</head>

<body class="error-page bg-white centered">



<div class="line error-image">

<div class="lastUnit size1of1 alignc">

<img src="/images/500.png" />

</div>

</div>





<div class="line below36">

<div class="lastUnit size1of1">

<h1 class="h4">We're sorry</h1>

<p>We're having trouble loading this page. This is either because we can't connect to the database, or we can't find some info on the page you were viewing.</p>

<p>If you need one-on-one help with your MailChimp account, you'll find links to live chat or email with our friendly in-house support team after you <a href="http://kb.mailchimp.com/home" target="blank">search our knowledge base.</a></p>

</div>

</div>



</body>

</html>

beingwater 2014-02-27 09:10:10 UTC #2

I got this as well. I don't know what MailChimp has to do with anything. I don't use Mailchimp in my cart system. It has been running smoothluy for years . I believe there is some type of hack attack going on

zenmagnets_com 2014-02-27 09:18:39 UTC #3

So you aren't signing up mailchimp subscribers? But you are getting the same message?

zenmagnets_com 2014-02-27 09:47:26 UTC #4

The common notification URL that was saved on my e-junkie account was slightly different than the one currently shown on the mailchimp account > extras > integrations > e-junkie page. I updated it, but I'm not sure if that will fix the problem.

However it does seem like customers are successfully being added to the list, despite the "server not notified" emails that have distributed.

@BeingWater, I don't imagine it's an attack. Can you copy what your "server not notified" email looks like?

beingwater 2014-02-27 09:50:53 UTC #5

I'm not signing up mailchimp but getting the same message

zenmagnets_com 2014-02-27 09:53:49 UTC #6

What's the top 20 lines of your message?

beingwater 2014-02-27 09:58:47 UTC #7

This is a notification that for the transaction 7FN041493S343563P, we were unable to notify your server at http://beingwater.us4.list-manage.com/subscribe/ejunkie-ipn?u=365c2ca83e96c7e29e46c703e&id=8376ed3762 as we we received the error: HTTP Error 500

POST /subscribe/ejunkie-ipn?u=365c2ca83e96c7e29e46c703e&id=8376ed3762 HTTP/1.1

Pragma: no-cache

Accept: /

Host: beingwater.us4.list-manage.com

Content-type: application/x-www-form-urlencoded

Content-Length: 1402

zenmagnets_com 2014-02-27 10:03:51 UTC #8

Is there somebody else that's working with your website or marketing stuff with access to your e-junkie account? list-manage.com is certainly owned by mailchimp, and that link is a common notification URL to the "beingwater" mailchimp account.

Do you guys have an email list? Email newsletters or anything?

E-junkie_Ninja 2014-02-27 10:18:59 UTC #9

Our development team took a look into this problem and whatever the cause is, it is on MailChimp's end. For some reason their system is not responding to ours when we are sending order data to them after checkout is complete, which creates the error in our system which we then contact our users about. At this time we need to wait for MailChimp to repair the issue in their system.

Beingwater - as Zenmagnets said, this is not an attack

beingwater 2014-02-27 10:29:12 UTC #10

Will wait it out but still can't find our mailchimp integration

zenmagnets_com 2014-02-27 11:17:13 UTC #11

BeingWaterWill wait it out but still can't find our mailchimp integration

Do you have an email list, or newsletter?

E-junkie_Guru 2014-03-02 19:45:16 UTC #12

BeingWater, if you are not using MailChimp, you should remove any MailChimp integration URLs you may have set up in the past. It appears you have this entered in your E-junkie Seller Admin > Account Preferences > Common Notification URL field.

We've received numerous reports in the past week indicating some sort of glitch with E-junkie integration at MailChimp's end; we've brought that to their attention to sort out, so it may not work until they actually do so.

E-junkie_Guru 2014-03-03 16:48:32 UTC #13

As it turns out, these errors may be related to a hacker attack after all, but not against us nor any of our sellers.

We've now heard back from MailChimp, who informed us that last week they were fending off a DDoS attack against their servers -- i.e., flooding their server with so much bogus traffic that it impeded their availability and responsiveness:

http://status.mailchimp.com/

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