Link not being sent with purchase email

[yonadavkenyon]

I am hoping to get a helpful answer to my question.

I set up a pdf ebook for sale. In admin, I emailed a free copy to my own email. E junkie activated a link, and sent the email. I received the email without the download link.

From my admin page, I copied and pasted the activated link into my browser. It downloaded my book perfectly.

But it appears that purchasers are not going to receive an activated link in their 'thank you for your purchase' email.

How do I get that link sent to purchasers?

[E-junkie_Monster]

I believe we already answered your question via email today, but for anyone else with a similar problem here's the answer:

The Send Free Download Link function uses the product email message, which can be edited or disabled within each product's settings. On default settings that section is checked and no custom text is entered, which will produce a short default email with a download link whenever that product is ordered or a free link is created.

If that message is turned off a free link can still be generated, but no email will be sent. Alternately, if the message is customized and the default link text disabled an email will be sent but no link will be included.

In this specific case the email was customized and the "Enable Templated Email" box was checked, which disabled our default link text while allowing for the use of special email templates like [%download_link%] -- this option allows the user to fully control the text and where the download link displays, just be sure to include that template in the message so that the link is sent. Alternately unchecking the templated email box will restore our default text and link and include any custom text underneath it.

[yonadavkenyon]

Yes, you did answer my question! And you answered within only a few hours. It was an easy fix. Thank you!

[xuanvf]

I: Send Free Download Link

[E-junkie_Guru]

@xuanvf - Did you have a question about using "Send Free Download Link"?

Note that if you have disabled the Product Thank-you Email in that item's settings, there would be no default message to send with a free link. Thus, you would need to enter a custom Email Message when you send a free link for that item, or just copy the link generated there and paste that into a personal email to the recipient.