We deliver the file as it is. If the file is asking for a password to open, that's not an E-junkie issue but an issue with how the file is being created.

Same thing has happened here. It is only happening with some people not everyone. It's prompting for a password before it's downloaded

This is what my customer told me:



"The same thing happened again, but I saw that it was a security issue with Windows XP. It wasn't allowing me to download anything that was a "risk". I had to unclick "block" under the file properties if I wanted to download. But even with that it didn't work. So I used another unzip program: WinRar and it worked fine"

Since we don't modify the uploaded files, this can only happen if while creating the ZIP file, your software is adding password protection.



If you want us to verify that, please upload the file on your website and send us a link to that so we can download it and test the file.

If you are zipping your files as "self-extracting" (so buyers don't need a separate unzip program to open it), that's turning the .zip file into an .exe (executable) file with a built-in unzip program.



Windows may warn users that opening unknown .exe files (programs) could potentially cause problems if you don't know exactly what that "mystery program" is. This is how software gets installed, whether it's legitimate software or a freestanding program, or even viruses, spyware, adware, etc. -- the warning is giving users a chance to ask themselves, "Do I really know what this is, and do I really want to run it?"



Some computer owners may have extra security software installed or settings that may require a password to open any unfamiliar .exe file for the first time, to prevent children and other naive users from carelessly running any .exe file they happen to download and thereby maybe running the risk of accidentally installing viruses and other nastyware.



You can bypass all of these issues by offering only regular .zip files, not "self-extracting" zips, and instructing buyers to use a separate program like 7zip, IZArc, WinRar, etc. to unzip it.

I'm on a mac and just use the archive option. As far as I know, there are no additional settings, it just zips the files

If it was just happening with that one buyer, then it sounds like it may have to do with some security setting or software on their own computer.



You can go into your Seller Admin > "Send free download link" and send a free link to our support email address listed here:

3https://www.e-junkie.com/ej/contact.php3



Then we can download the file and see if we get any security warnings or password prompts.

Sounds like people might be running into User Account Control (UAC) issues in Vista, which is a Windows security implementation that will pop up and ask for a WINDOWS administrator password if Windows thinks that the action might be "potentially harmful" -- (like, say, moving or renaming an icon on the desktop.)



It's meant to protect computers from neophytes and teens/children installing the latest 3,000 trojans and virii onto your computer, but it is way over-implemented.



From Windows help:

User Account Control (UAC) is a feature in Windows that can help prevent unauthorized changes to your computer. UAC does this by asking you for permission or an administrator‌ password before performing actions that could potentially affect your computer's operation or that change settings that affect other users. When you see a UAC message, read it carefully, and then make sure the name of the action or program that's about to start is one that you intended to start.



By verifying these actions before they start, UAC can help prevent malicious software (malware) and spyware from installing or making changes to your computer without permission.



When your permission or password is needed to complete a task, UAC will alert you with one of the following messages:



Windows needs your permission to continue

A Windows function or program that can affect other users of this computer needs your permission to start. Check the name of the action to ensure that it's a function or program you want to run.



A program needs your permission to continue

A program that's not part of Windows needs your permission to start. It has a valid digital signature indicating its name and its publisher, which helps to ensure that the program is what it claims to be. Make sure that this is a program that you intended to run.



An unidentified program wants access to your computer

An unidentified program is one that doesn't have a valid digital signature from its publisher to ensure that the program is what it claims to be. This doesn't necessarily indicate danger, as many older, legitimate programs lack signatures. However, you should use extra caution and only allow this program to run if you obtained it from a trusted source, such as the original CD or a publisher's website.



This program has been blocked

etc., etc.

Hi,



No this isn't any of the cases listed above. I have the same problem... but it only happens to a few customers either with XP or Vista.



They are prompted for a password to open a regular .zip file. Usually, the files isn't blocked either- it's strange. I have had to email them the unzipped files, or they have had to download them to different computer and transfer them over.



I wish there was an answer, because this is so annoying. I"m sure if we sent you (Ejunkie) the files, you'd have no problem. It's intermittent and I"m sure not E-junkie's fault. Annoying just the same though.

I'm on a Mac and my solution was to create my zip files using BetterZip in compatibility mode.

More and more people who buy my mp3's are having problems with downloads. The problem downloads seem to always involve Vista. The files seem to work on my old beat up XP machine and my Mac. The archives were created on my mac. The issue seems to be extra apple-only files that get created during the archive process.



I don't yet know if it will work, but I am going to re-zip everything using the betterzip program mentioned above. It has an option that:



"Strip Mac specific files and resource forks from archives for best compatibility with systems like Windows or Linux."



Just my two cents. - Ryan Nagy