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lacucinadiantonella
Mar '15

We've had an issue where someone buys an e-book, clicks the download link, and sees a screen that says "Sorry, file can not be displayed" and there is a "Tap to Retry" button.



How do we fix this?

  • created

    Mar '15

  • last reply

    Mar '15
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lacucinadiantonella
Mar '15

Another report mentions a screen with a blue "Tap to Retry" button instead of the grey one in the error above. Might be the same.

E-junkie_MonsterSupport Monster
Mar '15

Buyers should normally have no trouble downloading from our system to an actual computer (including laptops and netbooks), and they should be able to sync the file to any mobile device from there. If your download link works on a regular computer, it should work just as well on any mobile device that's actually capable of downloading from the Web.



Unfortunately, Web-based downloads directly to mobile devices (e.g., smartphones or tablets, including iPads/iPhones) can be a bit of a mixed bag, depending on the particular device and what software the buyer has installed on it -- i.e., there's no way we can force a device to download something from us if it has no such download capability built-in or installed. This discussion in our forum covers the topic in more detail:

5http://www.e-junkie.com/bb/topic/62815



If you expect to have a lot of mobile buyers, you may wish to customize your thank-you/download page with instructions for those buyers in case they have trouble downloading; this help page explains thank-you page customization:

3http://www.e-junkie.com/ej/help.custom.thankyou-page.htm3