Jan 2011
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Jan 2011
Jan 2011
pinkie
Jan '11

I currently have Google upgraded search on my website for internal searches, but would like to add something more sophisticated; something that shows images. Do you know where I can find a vendor who offers this as an add-on. And do you know if any vendors who offer add-ons such as Live Chat?



Thanks.

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    Jan '11

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E-junkie_GuruWebmaster & Support Guru
Jan '11

We don't know much about in-site search tools, offhand the only one besides Google that I know of and have heard good things about is IndexTank, so you might look into that.



We've started using SnapEngage for our own live chat (see that button over there? --> :^), so you might look into that for your site; it uses any Google Talk-compatible IM client app for your agents' end, with customers using a chat window inside your site of course. We used to use LivePerson but weren't thrilled with the proprietary client app our agents had to use for that, so we looked for something better and think we've found it.

pinkie
Jan '11

Thank you. IndexTank looks promising. I also looked into Nextopia but a little pricey for me right now.



Do your colleagues know of any other options?