I wouldn't mind paying a higher price for E-Junkie

[glennc]

I wouldn't mind paying a slightly higher price for E-Junkie if it meant that it had more features and clearer documentation.



e.g.

Higher uptime for the servers.



Documentation should mention that tracking for Paypal doesn't really work. (I live in Canada so Google Checkout is not an option; but even if it were, Paypal would still be a problem.)



Would be nice if there were a Wiki or documentation on how to setup tax for my province/country. e.g. it should at least mention that e-Junkie will send an email in case of possible tax fraud. Also, examples in the documentation would be helpful.



Thanks. E-Junkie is cheap, it works, and it was pretty easy to setup. I'm pretty satisfied so far.

[E-junkie_Chef]

GlennCHigher uptime for the servers.

Glenn, we have not seen as much as a blip in months. We have everything reduntant and set in HA mode, so if anything fails, it will not require manual intervention .. except the DB which will require our manual intervention to switch to the backup. Even that bottleneck will be eliminated in coming months.



As for the documentation, you are 100% right, it needs to improve a lot and we are almost at the point where we can wrap up a few loose ends and dedicate much more time on documentation.

[glennc]

re: server downtime



Well... I remember seeing it down for a few hours. Not a huge deal (a few hours out of an entire year is less than 1 percent, and people will likely try their purchase again). But would be nice to see... I don't even track when the server is up/down (e.g. siteuptime.com).



It does happen to other people (e.g. fastspring, viaweb before it became yahoo store, etc.).



And the redundant server thing I don't necessarily buy unless they are in different data centers. I remember a certain data center going down for an extended period of time (dreamhost used them).

[E-junkie_Chef]

GlennCre: server downtime



Well... I remember seeing it down for a few hours. Not a huge deal (a few hours out of an entire year is less than 1 percent, and people will likely try their purchase again). But would be nice to see... I don't even track when the server is up/down (e.g. siteuptime.com).

Trust me, we'd have heard about a downtime stretching over a "few hours" :)

GlennCAnd the redundant server thing I don't necessarily buy unless they are in different data centers. I remember a certain data center going down for an extended period of time (dreamhost used them).

We are not "geographically redundant". If our service provider (http://www.login.com/datacenter.php) goes down, then we'll be down but as you'll see on the URL I've provided, Login is quite robust.