doug78954
Jan '16

I am confused about the discounts. In the instructions. In this line from your site it says "If more than one automatic (no-code) discount applies to a given cart or item, the greater discount would be the one applied." but then the next sentence says " Item discounts are applied before cart discounts -- i.e., item prices are marked down before a percentage would be taken off the Cart Item Total."



This seems like two different things.



I have five products and I put item specific discounts for vary quantities on each product. That works great, looks good in the cart, customers can play around to see their discount.



But now what happens if the customer wants to get one of each? There would be no discount at all. The only time a discount would apply is if he bought 3 of each and that is a lot of money but little discount. I would like to have a dollar amount trigger also but don't want both of them to apply at once. The first of the sentences above indicate that is what I would like. Not sentence two.



Thanks for the help. The new interface looks great. Time well spent. Doug

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    Jan '16

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    Jan '16
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E-junkie_MonsterSupport Monster
Jan '16

Hi Doug,



Sorry for the confusion. Both statements are true, but to clarify:



Only one discount in each category can be applied to an order. The categories are:



Cart Item Total

Item Price (a specific line item in the cart, each item can have one such discount)

Shipping and Handling



If there is more than one discount applied to any of these categories, whether automatically or with a code, we will choose the highest discount possible. Between a $10 cart discount and a $20 cart discount the $20 discount will always take priority.



However, a $10 product discount and a $20 cart discount will both apply for a total of $30 off.



The last statement -- "Item discounts are applied before cart discounts -- i.e., item prices are marked down before a percentage would be taken off the Cart Item Total" -- means that item discounts are considered before cart (and shipping) discounts, so if an item discount lowers the cart total then a percentage taken from the cart total will be that much smaller. Also, if an item discount lowers the cart total below the minimum price threshold for a cart discount then that discount will not apply.



If you don't want different types of discounts to pile up then it is best to only use one category of discount. If you're looking to create a discount that can be used based on the overall quantity in the shopping cart then you should use a Cart Item Total discount with a minimum quantity setting rather than a series of product discounts.