How to sell via E-Junkie to customers in Brazil?

[E-junkie_Guru]

It appears that PayPal does now support BRL, so we should be able to support pricing set in that currency. However, adding that currency option to Seller Admin would need to wait for the next version of Seller Admin we've been working on, so I'll put that request on our wishlist to make sure Development is aware of it.



Meanwhile, it looks like we should be able to set your products' pricing currency to BRL for you by modifying their records in our database manually. The catch to this is that you won't be able to edit your product settings after we do this -- well, technically you could, but it would result in the edited product becoming un-orderable until we re-add the BRL currency setting manually again. We can apply this currency setting for your initial setup and to fix the occasional need to edit a product, but we cannot feasibly offer to extend this favor on a routine or ongoing basis.



If this would be acceptable to you until our new Seller Admin is ready, go ahead and set up your products and test with USD, then let us know when you're ready to have them changed to BRL.

[rriccio]

Wow, that's why E-Junkie rocks.



I'll make all the necessary changes and I'll let you know when you can change the currency to BRL.



Thanks!

[rriccio]

Hi,



I've made all the changes I need to. I've set the BRL prices I need to charge, you can now change them from USD to BRL. (Note: product name is Sit and Win, id #915932)

I'd also like to know if discount codes will work normally (percentage discount) and if I can edit them later, or if this will cause any problem.



Regarding affiliates, just to confirm, will they be paid in BRL then? And can I edit the product-specific affiliate program later as well?



And finally, will going to product details (without saving, pressing Back afterwards), to get button codes and stuff like that, cause any changes?



Thanks a lot for your help,



-Roberto Riccio

[E-junkie_Guru]

To confirm your identity and attend to the currency-change request, we would need you to email our Support team your E-junkie account password, or your original activation code would suffice if you still have your original "Account information" email from us. It's just that one product that needs to be set in BRL, correct?



Discounts should work normally, as that doesn't really take currency into account and just treats cart prices as arbitrary figures.



Affiliate commissions, however, off the top of our heads we're not quite sure about, so I've asked Development to look into that.

[rriccio]

Hi Guru,



I just sent an email to Support with the activation code.



Yes, it's just that one product that needs to be set in BRL.



Thanks for the affiliate info as well.



Please let me know when you've made the change.



Take care,



-Roberto Riccio

[rriccio]

Hey Guru,



Our launch is on Monday, do you think the guys will be able to make the currency change by then?



Sorry to bother, it's just that I'm a bit anxious about the whole thing. :)



Thanks again!



-Roberto Riccio

[E-junkie_Monster]

Hi Roberto,



Our development team is working on this issue right now, and they will be in touch via email once everything's taken care of.

[rriccio]

Hi guys,



I've seen you set it up to BRL, but I'm having problems.



I've just tried to make two test payments from different PayPal accounts and it is not working. I make the payment in BRL, but then E-Junkie can't confirm it, and so it shows a page where it says payment wasn't confirmed! And it won't let the user download the ebook.



Please let me know what's the problem and/or fix it as soon as possible.



I really need a quick help here, my launch is today and I have lots of clients waiting to purchase this product.



Thanks for your understanding and for your fast assistance,



-Roberto Riccio

[E-junkie_Guru]

See if the troubleshooting tips on this help page can fix the problem for you:

http://www.e-junkie.com/ej/trouble.paypal.order-not-processed.htm

[rriccio]

Guru,



Thanks one more time for suck a kick-ass support.



I followed the steps outlined in the Troubleshooting.



I had the IPN notification disabled. Now everything seems to be working properly.



Take care,



-Roberto Riccio

[rriccio]

Guru,



Thanks one more time for such a kick-ass support.



I followed the steps outlined in the Troubleshooting.



I had the IPN notification disabled. Now everything seems to be working properly.



Take care,



-Roberto Riccio

[melisa]

Hello e-junkie team,

I am from Turkey and have the same problem. based the guidelines I got from ejunkie support via email , I set up my product based on USD and sent you the activation code about 8 days ago. I really want to work with e-junkie for hundred reasons. I have a lot of customers and need your quick help. please let me know when development team will be able to set up my account based turkish currency. I dont want to lose my customers. this situation is really bad for my business, thanks for your understanding. everyone gets fast help from e-junkie, but maybe my bad luck causes of this long process .

I am impatiently waiting for your assistance.

your help would be appreciated.



MELISA

[E-junkie_Guru]

Apologies for the delay in attending to your request. Development needs to change your products' currency setting in our database manually, so it's possible your email ticket request simply dropped off their radar. I'll send a reply to your email request, which should bump your ticket to the top of their stack again.

[melisa]

Hey guru,



I thank you for taking time out to reply my post and greatly appreciate the assistance you have provided me. hope my problem be resolved soon.Thank you again.

Melisa,

[melisa]

Hey Guru,

Sorry to bother you, but i only want to know abou the time that development team will be able to made currency? Hope you understand my concern.



my most sincere thanks,

Melisa

[melisa]

Hey Guru,

Sorry to bother you, but i only want to know abou the time that development team will be able to made currency? Hope you understand my concern.



my most sincere thanks,

Melisa

[E-junkie_Guru]

Development has now fulfilled your request and confirmed that to you via email, with their apologies for the delay.

[melisa]

Hi Guru,

Thank you for your attention to this matter.I truly appreciate your help in resolving my problem.

kind regards,

Melisa

[gafmeyer]

Hi Guru,



Coming back to your info from 2011:

E-junkieGuruIt appears that PayPal does now support BRL, so we should be able to support pricing set in that currency. However, adding that currency option to Seller Admin would need to wait for the next version of Seller Admin we've been working on, so I'll put that request on our wishlist to make sure Development is aware of it.

It seems that BRL is still not available? Or there is any other setting that I would need to change to make it visible for me?



I do have many products, and some of them are added and deleted constantly, as they are customized to the client, so it would not work for both of us to change manually the currency each time, as it was done for the users above.



Thanks for your support!

[E-junkie_Guru]

Right now we are putting the finishing touches on a public beta release of our new Admin panel, which will finally allow you to select BRL as a pricing currency for your products.



We will be posting an announcement with a link to access the beta release very soon in our Service Status & Updates subforum:

http://www.e-junkie.com/bb/forum/6