How to collect more buyer info

[winnie]

This may sound like a stupid question but I'd like to request more than just an email from people when they buy. Do I do that in e-junkie or through PayPal? If I do it through e-junkie can you tell me where? I've poked around but can't figure that out.



Thanks.

Winnie

[E-junkie_Monster]

Hello Winnie,



What kind of information do you need to collect? You can get a shipping address by checking the "Shipping/Buyer's Address" box. You can also get a phone number by changing the settings in Seller Admin > Edit Payment Preferences (note that if you have PayPal Website Payments Standard you will need to enable that setting on their end).

[winnie]

Thanks very much. I was looking right at this but missing where to click. I'll go in and make those changes and hopefully that will do the trick.



I want to be able to contact people using direct mail and I'd like their phone number in case there are problems with the event I'm planning.



Thanks again.

w.

[winnie]

Thanks very much. I was looking right at this but missing where to click. I'll go in and make those changes and hopefully that will do the trick.



I want to be able to contact people using direct mail and I'd like their phone number in case there are problems with the event I'm planning.



Thanks again.

w.

[E-junkie_Guru]

You can make a phone number required for PayPal in your PayPal account settings (Profile > More Options > My Selling Tools > Website Preferences. For other payment processors you may be using with E-junkie, there's a setting for this in your E-junkie Seller Admin > Payment Preferences. However, bear in mind this may adversely affect your conversion rates with buyers who may be wary about giving out their phone number due to concerns about intrusive telemarketing.

[samig]

Hi E-Junkie Crew, is there any way of collecting additional information other than the phone number? We'd like to collect our customers' name, address, email, organisation and title as we'll be selling off the back of a communications conference where we will have met them first. Thanks for any advice! Sam.

[E-junkie_Guru]

The buyer's name and email address are always collected automatically during checkout, and you can enable Shipping/Buyer's Address in the settings of each product that should also trigger collection of a street address during checkout. To collect additional information, you could configure the product with our Variations feature:

http://www.e-junkie.com/ej/help.variants.htm

[samig]

Thanks for the link to the Variations feature. I'm new to E-Junkie and hadn't seen that so this is really helpful. Appreciate the quick response too. Have a great weekend.

[kennythemap]

G'day



I also wish to collect more buyer info but the Variants text input won't work for me as I am already using Variants for the products concerned.



I sell a specialised software in various editions. On a new release, current owners may update at a discounted price but must provide their licence number (up to 6 digits) to enable checking of their eligibility. This licence number needs to be retained in their purchase data that we store via MailChimp integration.



I thought of using the PayPal 'Buyer instructions' but there is too much of a disconnect between the buyer being advised we need the licence number (for some products) and their getting to the Paypal field. Also, some sales don't go via PayPal.



I also looked at discount codes but we don't need to check against a code at moment of sale. And we would need to load 1,000s of licence codes against multiple product variants.



Suggestions most welcome.



Kenny

[E-junkie_Ninja]

Kenny,



Based on what you are describing that you want to do, the discount feature would be the best way to do that with our system.

[kennythemap]

Thanks Ninja. However for reasons given that solution simply is not viable. Not to worry - I consider my first month's now 'wasted' subscription as a tribute to the willing bunch of forum experts.



Best wishes, Kenny

[E-junkie_Guru]

Rather than using license codes as discount codes (and thus needing to have every registered license code pre-entered as a Discount Code in our Seller Admin), you might have licensed users request a separate Discount Code that they can use to purchase a discounted update -- e.g., the buyer could enter their license code somewhere on your site where a custom script could validate their license code and then return a Discount Code they can use. Any Discount Code(s) applied during checkout would be reported in the 'discount_codes' variable when we post order data to your MailChimp integration URL.



You would probably want to set up a series of single-use (Max. Use Count = 1) discounts by pasting a list into the Discount Codes field when you create the discount; this would generate a series of separate discounts with identical settings, one discount for each code you pasted into the Discount Codes list. You would also probably maintain a copy of that list at your end for your custom license-validator/discount-issuer script to use. This help page explains our discount settings in more detail:

http://www.e-junkie.com/ej/help.discounts.htm

[kennythemap]

Thanks Guru. I can see that will work with a bit of scripting/coding each side of the transaction.



Kenny

[jojo]

We are keen to gain information about the individual buyer so we can understand our buyer better. There are more survey type questions e.g. do they work for a company of under 5000 staff, 5000-10000 staff etc, and also what industry they work in.



How could we do this?

[E-junkie_Guru]

JoJo, it appears you have only one product, so you could use Variations to add up to three text fields/menus to your Add to Cart button for that product:

http://www.e-junkie.com/ej/help.variants.htm