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peaceinvt
Oct '11

Hello -



I sell a combination of products in glass jars and products in bags. All the jars are different weights and sizes. Someone could order a combination of jars and bags of different amounts and sizes so the order will determine what box they would go in and how many.



Someone just tried to order $50 worth of products (approx 15 lbs) to Atlanta, GA from Vermont and were quoted $95 for shipping. I went to UPS and it would cost me about $17 to ship 15 lbs to Atlanta.



I've always had trouble with trying to get shipping to work with e-junkie and I finally need to get is straightened out. Please advise how I would set up shipping (UPS) given the above products set up.



Thanks SO much.



Peace. Michele

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    Oct '11

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    Oct '11
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E-junkie_GuruWebmaster & Support Guru
Oct '11

If you typically ship all items for an order in the same, single parcel together, make sure you configure Shipping Options for each product with the same Packaging Type and set their Packaging Capacity to 9999 (an absurdly high number that will never be reached).



If you'd left that Capacity at 1, our shipping calculator would have treated each item as being shipped in a separate parcel, which would probably explain the inflated rates you were seeing.



If you won't necessarily ship a single parcel for every order, our shipping calculation help page explains more about using Packaging Type and Capacity to consolidate items into fewer, common parcels together:

http://www.e-junkie.com/ej/help.shipping.htm



It appears you've updated all your product settings since posting your inquiry above, so we can't tell anymore what settings for Shipping Options each of your products may have had before, and you may well have all this sorted out now.

peaceinvt
Oct '11

Yay! Found the answer in your help section - I had seen it before, but did not make the connection. Thanks so much for the prompt response!

trudowsky
Oct '11

I am becoming intensely frustrated with a shipping issue. I am selling a book that's set as 14oz total for a medium envelope. The shipping settings put a 15 oz limit on the envelope and a flat price of 5.95. When I add one book to my cart and head to checkout, e-junkie calculates my shipping at 10.15. The same is true of very small 2oz bottles I sell and ship in small flat-rate boxes. Why, when 5 bottles fit into a small flat rate box ($5.20) does the cost end up over $10 and vary depending upon zip code? Is it possible to use flat-rate shipping on e-junkie?

E-junkie_MonsterSupport Monster
Oct '11

Hello,



It sounds like you are double charging on your orders through a combination of packaging costs and USPS costs.



First of all, there are no weight limits on package types in our system. If you set a weight for a Regular Envelope in our system you are setting the weight of the envelope to be included with the weight of the items for shipping calculations. The same is true for cost, if you assign a cost of 5.95 for a package that is added in addition to any calculations that you set later. That would result in a 14oz book plus a 15oz envelope that costs $5.95 -- and if you are also using a shipping rule (either USPS or an additional flat rate) you're getting another approximate $5.00 charge.



Fortunately it is easy to set flat rate shipping within our system. The most important thing to note is that you don't need to use every setting in our system, just the ones you want. You can skip package settings entirely and set a single flat rate $5.95 rule to apply to all of your orders across the board Alternately you can skip shipping rules and just set your envelope to cost $5.95 and that will be all that is applied to the order.



Also note that the number of items that can fit in a package is determined by the packaging capacity settings within each individual product, and that is a per item basis. There's no weight limits for what a package can hold, so if just one book can fit in one envelope you will want to set packaging capacity for the book to 1. That will basically charge the price of one envelope per book though, so you may want to consider increasing that number to the highest number of books you could ship in one package if you needed to even if it means using packaging that is not, in reality, a Regular Envelope.



If you can give us a -complete- run down of all of your shipping costs we can give you instructions on implementing them. Please give us the full information so that we can take all of your needs into account.