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hollyck
Jan '17

Hi all,



I've been working at this for months, and somehow I'm still not able to track my e-junkie sales properly in Google Analytics. What I want to be able to do is see which sources of traffic are ultimately resulting in conversions.



Previously I had the buy now buttons, but since e-junkie can't provide support for those I switched to "add to cart".



Here's what I've done so far:



1. Added add to cart buttons and view cart button on sales page



2. Added the e-junkie GA code to every page of my site and replaced with my site's ID (as directed to here: 21http://www.e-junkie.com/ej/help.tracking.htm21)



3. I use the e-junkie common thank you page, so didn't add any code there.



4. Turned on ecommerce tracking in my GA account.



5. Set up goals in GA, using the "begins with" 4https://www.fatfreecartpro.com/ecom/rp.php4 as the destination



Can anyone point me to any mistakes I'm making or anything I'm missing?



Thanks so much!



Holly

  • created

    Jan '17

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    Feb '17
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E-junkie_GuruWebmaster & Support Guru
Jan '17

I checked your site, and while I'm seeing our version of the GA tracking code on your homepage, I'm not seeing it on your ebook sales pages -- indeed, those pages don't have the same template (header/footer/etc.) as the rest of your site, so I'm wondering if that may explain why the GA code isn't getting inserted there?

hollyck
Jan '17

THANK YOU!!! This was the missing piece! Somehow I didn't think about the sales pages not using the same header. If you have a moment, would you mind checking that I input the tracking code correctly on those two pages?



Holly

E-junkie_GuruWebmaster & Support Guru
Jan '17

Looks good, and I've confirmed our thank-you pages for you are automatically inserting the GA with Ecommerce Tracking code when we can detect the buyer's browser has a GA tracking cookie set by our version of the code, so you should be all set now. :^)

hollyck
Jan '17

Me again! Can you think of any other reason sales still wouldn't be tracking? I made a sale last night and GA still shows no sales, both in e-commerce and goals.

E-junkie_GuruWebmaster & Support Guru
Jan '17

Note that GA-style tracking depends on the buyer's browser settings not blocking third-party cookies or javascript, so GA can never be a "precision headcount" type of metric; however, the rate of such blocking should be a fairly consistent "margin of error" across large enough groups of transactions, so figures within that context should still be usefully comparable against each other. This help page explains more about how this type of tracking works, the factors that can interfere with it, and what it's useful for despite the imprecision:

9http://www.e-junkie.com/ej/faq.tracking-how-why.htm9

hollyck
Feb '17

Hi again! Have had a number of sales since properly putting the code on my sales pages and GA still shows no sales and no goal completions. Even did a test run myself making sure I allowed all cookies, and nothing is coming through.



Any other ideas?

E-junkie_GuruWebmaster & Support Guru
Feb '17

All I can tell is that you've got our GA code in your sales pages, and we're inserting the GA/Ecomm Tracking code in your thank-you pages, so that's the extent of our involvement in the process.



Note that our GA integration is still based on the older ga.js (aka "Classic Analytics") rather than the newer analytics.js (aka "Universal Analytics"), so there may be a difference in how you'd need to set up or view that in your GA dashboard. Unfortunately, further guidance on that is beyond the scope of support we can provide. :^(