sirena
Jul '09

I am launching an ebook tomorrow, which comes with 2 free bonuses. I have compiled all of them into one file (using Adobe 8) and zipped it. It is 16MB, but it doesn't appear that that should be an issue.



However, when I do a test run to open it, it is taking over 45 minutes to open - and I have super-fast high speed wireless connection.



Can anyone tell me

1) why it's taking so long, when much larger files seem to have no problems for other people, and

2) what I can do differently?



I need to figure this out ASAP.



Thanks!

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    Jul '09

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    Jul '09
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E-junkie_GuruWebmaster & Support Guru
Jul '09

There is no general problem with slow downloads on our service right now, nor recently. A download is only as fast as the slowest link in the chain, and our downloads are stoired and served by Amazon S3, which is about as high-performance a service as one can get anywhere.



Is anyone else using your connection, maybe making a large download of their own or streaming a video while you were testing your download? If you're on a cable internet connection, those often put each subscriber on a LAN shared with their neighbors, so one or some combination of your neighbors could be hogging the available bandwidth. Also, there may be general network congestion or other routing troubles between your ISP and our datacenter at that moment temporarily.



If you're still having problems, try using your Seller Admin > "Send free download link" to send a test link to someone in a different location with a different Internet provider. If they don't have a problem, then it's probably a temporary issue with your ISP or the route between your ISP and our datacenter.