Help, my account has been hacked

[securenot]

I've been locked out of my own ejunkie account and all passwords have been changed.



what shall I do to regain control?



I tried the support email but of course got no reply

[securenot]

I tried the EMERGENCY hotline but they must be on a break. since yesterday.

[securenot]

how can I contact e-junkie to get my account back?



Maybe a "my E-junkie account HACKED" youtube video will help LOL

[robin]

We did not get ANY voicemail related to this issue.



You need to contact us with your client id and subscription id and we can reset the password for you.

[securenot]

How do i view my client ID hwne I've been locked out by the hacker?



ALSO, I've supplied via support email my subscription transaction ID but still no help??



I can't beleive how long this is taking as it's critical I retrieve my customer information and not allow "whoever" access to their info! Would you not agree E-Junkie?



I really expected a company who takes pride in supposedly being secure to take matters like this serious.

[robin]

secureNOTHow do i view my client ID hwne I've been locked out by the hacker

That will be in your button code. It's also mentioned in your PayPal subscription details in your PayPal account.

secureNOTALSO, I've supplied via support email my subscription transaction ID but still no help??



I can't beleive how long this is taking as it's critical I retrieve my customer information and not allow "whoever" access to their info! Would you not agree E-Junkie?



I really expected a company who takes pride in supposedly being secure to take matters like this serious.

I am sorry .. we respond to tickets as they come in. Our first response to your ticket was within 4 hours of your question. Also, your question did not include the any details about the account which was hacked, and absence of details makes it very hard to judge what's really going on.

[securenot]

Ok so what do you suggest I do?



My account has been hacked and I had to set this one up just to respond.



shall I send the 7th email asking for help?

[robin]

SecureNOT, support has reset your details and sent them to the subscription e-mail associated with your account.



This could have been done a lot sooner, had you at least provided the login email of the "hacked" account or at least written from that e-mail (I am guessing your e-mail account was not hacked).

[securenot]

What email address? the one he changed to his own via E-junkie admin panel?



do you understand my account has been taken over which means all details including emails and passwords have changed????



No email has been recieved!

[robin]

"subscription" e-mail address was the same as your "old" login email address and that's where we have sent the new info.

[securenot]

No details have been received. should I wait or have they been sent to the hacker..again?

[robin]

Once again ...



"subscription" e-mail address was the same as your "old" login email address and that's where we have sent the new info.



Since I can only give you limited information here, I'll suggest you send rest of your questions to the response you received earlier from support.

[hosdika]

need to reset password

[E-junkie_Guru]

You can enter your E-junkie login email in the Forgot Password section of our login page. That will send a reset-password link to that email, and clicking that link will generate a temporary password and send it to you in a separate message. Once you login with that temporary password, be sure to go into Edit Profile and change your password to something memorable.



If you're sure your E-junkie account has been hacked, you should probably change your email account's password as well, since they probably hacked your email account first and then performed the procedure above to gain access to your E-junkie account.