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payments-7w
Jan '10

An order was successfully charged in my Google Checkout at 9:47, and it came through e-junkie immediately. Another order was successfully charged at 9:53, and it has been 90 minutes and no email, and the order does not appear in my e-junkie logs. The customer has also not received anything (I get copies of customer emails).



Is anyone aware of any current Google Checkout issues?



Thanks!

  • created

    Jan '10

  • last reply

    Feb '10
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E-junkie_NinjaSupport Ninja
Jan '10

Some users have been having trouble with Google Checkout lately. It is also possible that the payment is on hold with Google and that is why the order has not been passed on to our system yet.

payments-7w
Jan '10

I dug deeper, and found that google is having issues communicatig with your server, and it getting the following error:



We encountered an error trying to access your server at https://www.e-junkie.com/gc/ResponseHandler.php -- the error we got is org.apache.commons.httpclient.ConnectTimeoutException: The host did not accept the connection within timeout of 10000 ms



Most orders come through, but there are several since the 27th that returned this error repeatedly before going through (one has not gone through at all yet, although it's over 12 hours old) - but most other orders go through just fine. It has been doing this to one order every day (2 on the 30th) since January 27th.



Now the weird part is that on January 27th, the following error message was returned on about 60 orders as I was marking them as "shipped" within Google:



We encountered an error trying to access your server at https://www.e-junkie.com/gc/ResponseHandler.php -- the error we got is javax.net.ssl.SSLHandshakeException: Remote host closed connection during handshake



The errors at the top only started happening after this. I cannot find a single error before January 27th. All of the affected orders are normal, there are no payment issues, and there is nothing about them to differenciate them significantly from other orders, or that makes them stand out.



Any ideas?



Thanks!

E-junkie_GuruWebmaster & Support Guru
Feb '10

There does seem to be some sort of issue at Google's end lately, as we've been getting sporadic reports like yours over the past few days from various merchants, which cannot be explained by incorrect integration settings nor anything at our end.



We've also checked with other e-commerce providers who report their merchants are also having similar problems with Google Checkout lately. At any rate, it appears to be something out of our hands, but our Lead Developer is bringing this up with some inside contacts on the Google Checkout team to make sure they're aware of the situation and see what can be done.