Google Checkout huge problem

[dvdcent]

I'm selling "instant download + physical delivery" items. Today I realized that Google Checkout hid shipping address of the buyer for ditital items. But now how am I supposed to ship the CDs to these customers???



I cannot set the item as a tangible item in e-junkie. If I do that, then the item will lose its "instantaneousness" of digital delivery! Because Google Checkout, in case of tangible items, waits 15 minutes before it allows to charge the order. During this time buyers have the ability to cancel the order (they have "cancel" button in their accunts for 15 minutes). And they are really CANCELLING the orders because the do not receive the download link INSTANTLY.



Is there any way that e-junkie can make an option of "INSTANT download + physical delivery" for Google Checkout? Or is there any other way that I can see buyer's physical address for digital delivery item in Google Checkout?



Thank you,



Russ.

[E-junkie_Guru]

Hm, if you enable Shipping for the product in E-junkie Seller Admin, that triggers collection of a physical address during checkout but also tells Google Checkout that the order contains tangible goods, which apparently triggers their 15 min. delay to give the buyer a chance to cancel...



You could try this: Go into E-junkie Seller Admin > Payment Preferences and enable the "Only Authorize payments..." setting, which also disables the "Wait for pending payments..." setting there. I am not certain how this interacts with Google's 15 min. delay (we haven't actually tested your particular scenario to find out yet), but if GC sends us notice of an authorized (but not-yet-charged) payment as soon as the buyer finishes checkout and before GC starts the delay timer, then this could work for you. This would of course require you to manually approve charging each payment in your Google Checkout account, and I presume the option to do so would not be available until the 15 mins. had elapsed.