m0ds
Nov '13

Hi there, over the course of the last year my e-junkie customers have bought products that come included with a code.



The code can be used at certain places to redeem items. Now, a NEW place has come about and I want people to use the same code they got originally*



Naturally people forget, delete their emails etc.



I want to email a certain range of customers (who all bought one particular product) and remind them their code.



But looking at the Newsletter feature, and the sending emails help topics, it's not possible to remind a whole customer set for one product their generated codes?



Or if it is, how do I do it?



* or their transaction ID instead, whichever I can pull from the customer/transaction spreadsheet



Sadly, the new store that the code can be used at have no system for me to input all the codes and email addresses and have them send out the update/reminder. Other stores do have these features, but this one doesn't, so now I'm worried I'm not going to be able to do it.



The only alternative I can think of is going through one by one, sending an email from my own email address to each person reminding them their code/transaction ID but that would take me weeks, months perhaps.



Is it not possible to use the [%transactionID] in the newsletter segment? I would have thought that, as you then select a customer base, the system could figure out what their original purchase was or something, or retain some details about the transaction?



Any help, solutions or ideas appreciated - thanks!

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    Nov '13

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    Nov '13
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E-junkie_GuruWebmaster & Support Guru
Nov '13

While you can use "Reactivate expired links & resend thank-you email" to resend emails to any previous buyer (including the code they were issued), which regenerates those emails based on your current settings for the item(s) purchased in their original transaction, we have no way to do this en masse for a whole group of buyers.



However, the code issued to each buyer is stored in your E-junkie Transaction Log, so you could download your log to a spreadsheet file to extract that information:

http://www.e-junkie.com/ej/help.transaction-log.htm



It may be helpful to make an amended copy of your downloaded log file, deleting the columns for everything except name, email, and code, then save that to a new CSV file. Then you may be able to provide that to a more full-featured mailing list service that could send a message to each email address which includes the code for that person.



We would recommend contacting Aweber, MailChimp, or GetResponse in particular, as those are services that you can also integrate with E-junkie to have new buyers subscribed to a list you manage with them:

1http://www.e-junkie.com/ej/tips.integration.mailing-list.htm1