oscar.pellu
Oct '23

Hello,

I've been using Stripe instead of 2checkout since August. My customers are located around the world. I've noticed a drop in sales compared to previous periods and am unsure whether to attribute this to an issue in the niche market I sell, or to the possibility that Stripe doesn’t handle international purchases as effectively as 2checkout. For instance, I've observed that, from time to time, some payment transactions on the Stripe dashboard are marked as "Failed" or "Incomplete". Stripe assures me that this is normal and typically a customer-side problem.

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    Oct '23

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    Oct '23
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E-junkie_GremlinSupport Gremlin
Oct '23

From our end we have not received any reports of sellers having trouble processing sales when using Stripe.

If you find you are dissatisfied with Stripe as a card processor and would like to revert to accepting card payments with 2checkout you can reintegrate using the steps found here:

Otherwise there's not much we can say beyond concurring with Stripe's findings of this likely being something on the buyer's end.