Jan 2010
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payments-7w
Jan '10

I am trying to export my transaction log for the past 7 days, and I get a file full of gibberish. This started today (or late yesterday) - is anyone else experiencing this? I depend on these exports to process my orders properly...

  • created

    Jan '10

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    Jan '10
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E-junkie_GuruWebmaster & Support Guru
Jan '10

Thanks for reporting this; we should have it fixed soon. Meanwhile, you should be able to get your log data by unzipping the exported file twice -- i.e., download your log and unzip that file that as usual, but then also unzip the resulting file, and that should give you a usable log-data file.

E-junkie_GuruWebmaster & Support Guru
Jan '10

UPDATE: This should now be fixed, with our apologies for the inconvenience.

payments-7w
Jan '10

Thank you very much for your quick response, and the temporary fix - it came in really handy.



Great job, as usual!